Course

In Huntingdon

£ 240 + VAT

Description

  • Type

    Course

  • Location

    Huntingdon

  • Class hours

    6h

  • Duration

    1 Day

Outstanding customer service encourages customer loyalty and helps increase business. This course offers the tools and techniques to help you create and maintain mutually beneficial relationships with your customers.

Facilities

Location

Start date

Huntingdon (Cambridgeshire )
See map
Old Houghton Road, Hartford, PE29 1YB

Start date

On request

About this course

On this course you will learn to:
 Provide exceptional customer service that achieves results and gets noticed
 Adopt the skills and techniques that routinely deliver positive customer experiences
 Maximise the customer value of your face-to-face, phone or Web based interactions
 Deal effectively with difficult customers and turn complaints into opportunities
 Contribute to a customer centred culture
 Demonstrate a positive, confident and professional approach with internal and external customers
 Achieve greater personal job and customer satisfaction and enjoy the benefits of this

This course is suitable for anyone who deals with internal or external customers and who is required to manage a range of customer expectations.

No previous qualifications are necessary for this course. If you would like further advice on this or any other course call or email WATA’s Customer Service Team and let us point you in the right direction.

WATA regularly exceeds national average pass rates producing award winning delegates. Attention to quality and innovation and substantial growth and development has recently earned WATA the Huntingdonshire Business Development Award 2014.

There is no formal enrolment process for this course, for further information please contact the WATA customer service team.

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Reviews

Subjects

  • Customer Service Skills
  • Body Language
  • Customer Service
  • Customer Relationship Management
  • Planning
  • Customer Manager
  • Customer relationship
  • Dealing effectively with customers
  • Action planning
  • Customer satisfaction

Teachers and trainers (1)

WATA Trainers

WATA Trainers

Training

Course programme

  1. What does the course cover?

    •  What does great customer service look like

    •  Who is the customer?

    •  What does the customer want?

    •  Exceeding customer expectations

    •  Presenting a positive first impression

    •  Whattosayandhowtosayit

    •  The role of body language, voice tone and words

    •  Telephone techniques

    •  Influencing customer perceptions

    •  Calculation the lifetime value of your customer

    •  Establishing rapport and defusing anger

    •  Responding assertively to unreasonable requests

    •  Seeing customer service as an attitude, not an accident

    •  Action planning

Customer Service

£ 240 + VAT