-
All
- Online
-
Filters
-
London
- Online
-
Type of studies
-
+ Filters
Customer Service courses London
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer satisfaction, Customer Service, Customer Care...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer Manager, Customer Retention Strategy, Customer Service Skills...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...Understand the key elements of outstanding customer service. Recognise the huge role of product knowledge in advanced customer service skills and how... Learn about: Customer Manager, Customer Care, Customer satisfaction...
- Course
- London
...how a business maintains health, safety and security on its premises Understanding the retail selling process Understanding the control, handling and replenishment... Learn about: Customer Service...
- Course
- London
- Intermediate
- Different dates available
- 1 Day
... customers willing to switch to another business, it makes you wonder — are we doing enough to meet customer expectations? Are we evolving our customer service to keep pace with evolving technologies? Is our customer service the best possible representation of our brand? Businesses and consumers... Learn about: Quality Training, Customer Service, Wiki Library...
- Course
- Enfield
- Intermediate
- 6 Months
...Organise and deliver customer service - Understand the customer service environment- Understand customers and customer retention- Principles of business... Learn about: Front Desk, Customer Service, Business marketing and management...
- Course
- Croydon
- Different dates available
...the roles former apprentices have gone on to do. “Why be good when you can be great!” – as an assessor on the course aptly said. Course Overview This course... Learn about: Customer Service, Skills and Training...
- Course
- London
- Different dates available
...in our Disability Statement, available on our website and in our centres. Disclosure of Disability We want you to enjoy learning with us. If there is anything... Learn about: Team Training, Customer Service...
- Course
- London
- Intermediate
- 5 Days
... in operations and customer service. Specific areas covered include understanding and managing customer experience, sales, service science, service-and-network management systems, field operations and network planning, as well as cyber security within telecommunications networks. These aspects will be extended... Learn about: IT risk, IT Project Management, Sales Training...
-
I would recommend the course to all. Thanks so much for your inputs and support.It was a nice place.
← | →
-
Their approch is quite nice and everything is really great I had a nice time in all. Thanks for everything. I feel more confident and everything was great and I would like to thanks to all. I had a nice time.
← | →
-
Within one week I figured out this is a place to be and rest everything was great about the place and it was a nice course. I had a nice time in all.
← | →
- Short course
- City Of London
- Different dates available
... your own feelings and behaviour while looking after your customers. It's will build your confidence and enable you to create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact. The course will give you the skills... Learn about: Communication Skills, Customer Service, Assertiveness Training...
... your own feelings and behaviour while looking after your customers. It's will build your confidence and enable you to create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact. The course will give you the skills... Learn about: Communication Skills, Customer Service, Assertiveness Training...
-
I would recommend the course to all. Thanks so much for your inputs and support.It was a nice place.
← | → see all
-
Their approch is quite nice and everything is really great I had a nice time in all. Thanks for everything. I feel more confident and everything was great and I would like to thanks to all. I had a nice time.
← | → see all
-
Within one week I figured out this is a place to be and rest everything was great about the place and it was a nice course. I had a nice time in all.
← | → see all
-
It has been the best training course I’ve attended in my career. The course was well organised and the consultants were excellent.
← | →
-
I really liked the participatory aspect of the training. I learned much that will be very useful for my new job.
← | →
-
I have learned many new things which have reshaped my thinking. I am going back to my workplace well equipped. Thank you.
← | →
- Short course
- London
- Intermediate
- October
- 1 Week
... to make improvements to the way they work with and to meet the ever-increasing needs of customers. Identifying problems related to customer satisfaction, applying team work in customer care and managing “difficult” customers, more effectively and confidently, are also part of the contents. If you want... Learn about: Customer Service Management, Face to Face, Verbal Communication...
... to make improvements to the way they work with and to meet the ever-increasing needs of customers. Identifying problems related to customer satisfaction, applying team work in customer care and managing “difficult” customers, more effectively and confidently, are also part of the contents. If you want... Learn about: Customer Service Management, Face to Face, Verbal Communication...
-
It has been the best training course I’ve attended in my career. The course was well organised and the consultants were excellent.
← | → see all
-
I really liked the participatory aspect of the training. I learned much that will be very useful for my new job.
← | → see all
-
I have learned many new things which have reshaped my thinking. I am going back to my workplace well equipped. Thank you.
← | → see all
-
It was a delight working with the entire group. It was easy to book the dates we required, the classes were bespoke to our necessities, the coaches were exceptionally learned, proficient however neighborly and the level of client administration we got was great. I would prescribe this organization with no reservations and anticipate working with them later on.
← | →
-
The day we arrived, the staff were inviting and there were no postponements in beginning the courses. Booklets and extra hard and delicate duplicate notes were given which implied I could focus on doing the activities and benefit as much as possible from the help accessible when required. I would prescribe to a companion as the courses were extremely helpful.
← | →
-
Delicious food.
← | →
- Course
- Londonandanother venue.
- London
- Different dates available
...Style of language Types of communication Planning a customer interaction Set the purpose and allocate time Ensure sufficient research and solutions... Learn about: Tone of voice, Powerful communicator, Body Language...
...Style of language Types of communication Planning a customer interaction Set the purpose and allocate time Ensure sufficient research and solutions... Learn about: Tone of voice, Powerful communicator, Body Language...
-
It was a delight working with the entire group. It was easy to book the dates we required, the classes were bespoke to our necessities, the coaches were exceptionally learned, proficient however neighborly and the level of client administration we got was great. I would prescribe this organization with no reservations and anticipate working with them later on.
← | → see all
-
The day we arrived, the staff were inviting and there were no postponements in beginning the courses. Booklets and extra hard and delicate duplicate notes were given which implied I could focus on doing the activities and benefit as much as possible from the help accessible when required. I would prescribe to a companion as the courses were extremely helpful.
← | → see all
-
Delicious food.
← | → see all
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- 2 Days
...styles highlights the most appropriate strategies for each individual. The ability to identify your strengths and weaknesses Understand why customers don't... Learn about: Sales Training, Customer Relationship Management, Selling skills...
- Course
- London
...service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. It is suitable for candidates... Learn about: Customer Service...
-
Their staff was good and trainers were profesisonal. friendly and educated. As per my experience, their trainings were effective and engaging. I enjoyed every bit of the training. I had a nice time in all.
← | →
- Short course
- Londonand25 other venues
- Amman, Amsterdam, Barcelona, Brussels, Budapest, Copenhagen, Athens, Dubai, Frankfurt Am Main, İstanbul, Kuala Lumpur ...
- Different dates available
- 5 Days
.... Equipped with high-end methodologies and strategies, the course helps the participants to increase sales, growth margins, demonstrate the teams and set up an instance by building strong customer relationships. Our experts have designed the course by merging experimental learning with visual demonstrations... Learn about: Customer Relationship Management, Key Accounts and Customer Service, Customer Manager...
.... Equipped with high-end methodologies and strategies, the course helps the participants to increase sales, growth margins, demonstrate the teams and set up an instance by building strong customer relationships. Our experts have designed the course by merging experimental learning with visual demonstrations... Learn about: Customer Relationship Management, Key Accounts and Customer Service, Customer Manager...
-
Their staff was good and trainers were profesisonal. friendly and educated. As per my experience, their trainings were effective and engaging. I enjoyed every bit of the training. I had a nice time in all.
← | →
-
I recommend Reception Academy to those who wish to join hospitality industry. Thank you Nathalie Deline because of his advise & teaching i got my dream job.
← | →
-
Reception Academy is the best choice. I pay thanks to my coach Pierre (yalla!). I genuinely prescribe this course to the individuals who need to begin a profession into the hospitality industry
← | →
-
I'm extremely happy that I join at the Reception Academy. I feel energizing searching forward for another profession. I thanks my mentor Ramin for his help and his polished methodology. I prescribe everyone the Reception Academy.
← | →
- Short course
- City Of London
- Intermediate
- October
- 1 Day
...Guest Service Excellence Course for individuals If you want to learn how to give a better service in the Hospitality industry, this is your way to go. With the training you will receive in this programme, which is based on brand standards used by renowned five star Hotels, you’ll be ready to enter... Learn about: Skills and Training, Hotel Management, Persuasion Skills...
...Guest Service Excellence Course for individuals If you want to learn how to give a better service in the Hospitality industry, this is your way to go. With the training you will receive in this programme, which is based on brand standards used by renowned five star Hotels, you’ll be ready to enter... Learn about: Skills and Training, Hotel Management, Persuasion Skills...
-
I recommend Reception Academy to those who wish to join hospitality industry. Thank you Nathalie Deline because of his advise & teaching i got my dream job.
← | → see all
-
Reception Academy is the best choice. I pay thanks to my coach Pierre (yalla!). I genuinely prescribe this course to the individuals who need to begin a profession into the hospitality industry
← | → see all
-
I'm extremely happy that I join at the Reception Academy. I feel energizing searching forward for another profession. I thanks my mentor Ramin for his help and his polished methodology. I prescribe everyone the Reception Academy.
← | → see all
- Course
- Croydon
- Different dates available
...Your learning experience will be personalised and fun, with training by a supervisor in the workplace as well as a trainer or assessor. You will have access... Learn about: Skills and Training, Customer Service...
- Course
- London
- Different dates available
... and Communication, together with the Customer Service Technical Certificate (the knowledge based element). These will depend on the awarding body requirements for the framework and the industry pathways selected. Employment Rights and Responsibilities training is also a requirement. This is covered either... Learn about: Customer Service, Skills and Training, Communication Training...
- Short course
- London
- Intermediate
- October
...By the end of the session delegates will: Be able to define skills, knowledge and behaviours for best practice in excellent customer service Recognise... Learn about: Handling customer, Customer Service, Reliable| respectful...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...(It is highly likely that in a facilitated event conflict will occur between individuals and/or groups. This session looks at typical sources of conflict... Learn about: Customer Service, Customer relationship, Customer Care...
-
I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
← | →
-
I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
← | →
-
I had a nice time and everything was super great and thanks for everything I had a great experience in all.
← | →
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
... service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups. We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who... Learn about: Office IT, Delegating Skills, Customer Relationship Management...
... service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups. We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who... Learn about: Office IT, Delegating Skills, Customer Relationship Management...
-
I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
← | → see all
-
I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
← | → see all
-
I had a nice time and everything was super great and thanks for everything I had a great experience in all.
← | → see all
- Course
- Inhouse in London
- Different dates available
- 1 Day
...The value of personalizing their interactions and developing relationships Vocal techniques that will enhance their speech and communication ability Personalized... Learn about: Customer Service, Sales Training, Call Centre...
- Course
- Inhouse in London
- Intermediate
- Different dates available
...and solve these to avoid future problems The best tools to manage negative communication All attendees receive a certificate, a printed and digital... Learn about: Reputation Management, Customer Service, Social Media For Customer Services...
Questions & Answers
Add your question
Our advisors and other users will be able to reply to you