Customer Service Diploma

1 Training
4.3
3 reviews
  • Good approach to teaching, and thought provoking at the same time. Worth it.
    ← | →
  • I had a fantastic time –love my course! My experience so far has been awesome, you couldn’t ask for anything more from 1Training.
    ← | →
  • Although it was a bit confusing how the exams go... you give a very good source of education..
    ← | →

Course

Online

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£ 29 VAT inc.

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Description

  • Type

    Intensive course

  • Level

    Intermediate

  • Methodology

    Online

  • Class hours

    80h

  • Duration

    Flexible

  • Online campus

    Yes

Diploma in Customer Service

Providing excellent customer service is essential to the long-term viability of every business. Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now closed

About this course

By enrolling to this course, you’ll identify the benefits of great customer service.
In this course, you’ll recognize barriers to the delivery of outstanding customer service.
This course will teach you about different customer behaviour styles.
On completion of this course, you’ll learn how to measure customer satisfaction level.
Having this course, you’ll become masters of customer service techniques.
Logging in to this course, will develop your telephone etiquettes and techniques.
In this course, will gain your techniques for dealing with angry customers.
At the end of this course, you’ll develop a personal action plan to improve your customer service skills.

Job hunters & School leavers
College or University student & graduates
Personal assistant & Receptionist
Secretary or Assistant for a company director
New or Temporary staff
Office Administrators & Office managers
Office clerk, Marketing assistant or Marketing manager
Customer service team member or supervisor
Customer Service Team Leader or Customer Relations Advisor
Sales or Hotel manager

You’ll need a computer or tab with an internet connection and it’s better to have a notepad and a pen with you.

If you pass the exam successfully then you will be awarded a Diploma in Customer Service.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements etc.

Questions & Answers

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Reviews

4.3
fantastic
  • Good approach to teaching, and thought provoking at the same time. Worth it.
    ← | →
  • I had a fantastic time –love my course! My experience so far has been awesome, you couldn’t ask for anything more from 1Training.
    ← | →
  • Although it was a bit confusing how the exams go... you give a very good source of education..
    ← | →
100%
4.9
excellent

Course rating

Recommended

Centre rating

Remona Alegria

4.0
17/08/2017
What I would highlight: Good approach to teaching, and thought provoking at the same time. Worth it.
What could be improved: No
Would you recommend this course?: Yes

Venice Shillings

4.5
17/09/2016
What I would highlight: I had a fantastic time –love my course! My experience so far has been awesome, you couldn’t ask for anything more from 1Training.
What could be improved: Everything OK
Would you recommend this course?: Yes

Clyanne Nicolette

4.5
14/07/2016
What I would highlight: Although it was a bit confusing how the exams go... you give a very good source of education..
What could be improved: All good
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2018

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 7 years

Subjects

  • Stress Management
  • Leadership
  • Customer Service
  • Team Training
  • Telephone Customer Service
  • Customer Awareness
  • Telephone Etiquette
  • Social Intelligence
  • Customer Service Leadership
  • Handling Customer Complains
  • Office Administrators
  • Customer Relations Advisor

Teachers and trainers (1)

David Nicol

David Nicol

Course Administrator

Course programme

Description

COURSE CURRICULUM

1. CUSTOMER SERVICE PRINCIPLES

  • The Value of Customer Good Service
  • Enhancing Customer Relationship
  • Dealing with Customer Expectation
  • Problem Solving
  • Success of Customer Service
  • Exercise Files- Customer Service Principles

2. CUSTOMER SERVICE ESSENTIALS

  • Customer Service Essentials

3. SETTING CUSTOMER SERVICE GOALS & OBJECTIVES

  • Setting Customer Service Goals & Objectives

4. COMMUNICATION SKILLS FOR CUSTOMER SERVICE

  • Communication Skills for Customer Service

5. CUSTOMER SERVICE TECHNIQUES

  • Customer Awareness
  • Improving Your Customer Service Leadership
  • Building Teamwork for Customer Service
  • Exercise Files- Customer Service Techniques

6. HOW TO MANAGE CUSTOMER SERVICE TEAM

  • Managing Customer Service Quality
  • Improving Service Delivery
  • What is Good Customer Service
  • Exercise Files- How to Manage Customer Service Team

7. IMPROVING YOUR CUSTOMER SERVICE LEADERSHIP

  • Improving Your Customer Service Leadership

8. LEADING CUSTOMER SERVICE TEAM

  • Leading Customer Service Team

9. TEAMWORKING AND TEAM BUILDING

  • Team Working and Team Building

10. HANDLING CUSTOMER COMPLAINS

  • Handling Customer Complains

11. HOW TO WORK WITH UNHAPPY CUSTOMERS

  • Dealing with Angry Customers
  • Learning from Angry Customers
  • Exercise Files- How to Work with Unhappy Customers

12. HOW TO GAIN BACK LOST CUSTOMERS

  • How to Gain Back Lost Customers

13. TELEPHONE TECHNIQUES

  • Telephone Techniques

14. TELEPHONE ETIQUETTE

  • Telephone Etiquette

15. TELEPHONE CUSTOMER SERVICE

  • Telephone Customer Service

16. POWER OF TELEPHONE COURTESY

  • Power of Telephone Courtesy

17. INTERNAL CUSTOMER SERVICE

  • Internal Customer Service

18. CUSTOMER SERVICE AT CALL CENTRES

  • The CSR – A Powerful Choice
  • Getting the Professional Edge
  • All Important Customers
  • Building Your Skills
  • Building Your Skills with Technology
  • Managing your Attitude

19. SOCIAL INTELLIGENCE

  • Social Intelligence

20. NEGOTIATION SKILLS

  • Negotiation Skills

21. TIME MANAGEMENT

  • Time Management

22. WORK LIFE BALANCE

  • Work Life Balance

23. STRESS MANAGEMENT AT WORKPLACE

  • Stress Management at Workplace

24. SAFETY IN THE WORK PLACE

  • Safety in the Work Place

Course Duration:

You will have 2 Months (60 days) access to your online study platform from the date you purchased (enrolled) the course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.

How will I be assessed?

  • You will have one Quiz and one Assignment. Pass Mark is 50%.
  • You only need to pay £89 for assessment and certification when you submit your assignment.

Additional information

Career path

There are different paths in which your career could develop. You can be a;

Customer Service Supervisor
Contract Centre Supervisor
Customer Service Team Leader
Customer Relations Advisor
Hotel Manager
Sales Manager
Customer Service Manager

See related categories

Customer Service Diploma

£ 29 VAT inc.

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