Customer Service Diploma Level 3

Course

Distance

£ 360 + VAT

Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Distance Learning

  • Class hours

    200h

  • Duration

    12 Months

  • Start date

    Different dates available

This Distance Learning Customer Service Diploma course has been specifically developed to enable those who are working, or hoping to work, in a customer service role, in any type of organisation or context, to gain and develop, a level of understanding and skills that will help them to service customer requirements in a professional, effective, and efficient manner.

This is an increasingly competitive world and there are many organisations, which on the face of it offer potential customers the same products or services. The organisations that understand the importance of customers and how dealing with them in a way that not only meets, but exceeds their expectations are the ones that stand out from the rest, they become the successful market leaders and they are the ones that grow and prosper.

Important information

Documents

  • Customer Service Diploma Level 3.pdf

Government funding available

Facilities

Location

Start date

Distance Learning

Start date

Different dates availableEnrolment now open

About this course

You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course, although you would be expected to have a reasonable standard of literacy.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.

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Reviews

Subjects

  • Customer Service Skills
  • Customer Service
  • Customer Manager
  • Customer Care
  • Customer Retention
  • Customer relationship
  • Customer satisfaction
  • Customer Retention Strategy
  • Communication Skills
  • Verbal Skills

Teachers and trainers (1)

Learn Now

Learn Now

Distance Learning Provider

A Distance Learning Course is the ideal way to gain a qualification without having the worry of trying to fit your studies around your everyday life. You can complete your studies in your own time and we are on hand seven days a week to help you plan your future.

Course programme

Modules
  • Module 1: Understanding customer service
  • Module 2: Knowing the customer service rules
  • Module 3: Making customer service personal
  • Module 4: Improving the customer relationship
  • Module 5: Monitoring and solving customer service problems
  • Module 6: Processing customer service complaints
  • Module 7: Working with others to improve customer service
  • Module 8: Promoting continuous improvement in customer service
  • Module 9: Developing customer service skills

You must successfully complete a series of activities and assessments. Once all assessments and activities have been completed satisfactorily, you will then be awarded your certificate. The good news is, there is no final exam.

Additional information

Please note that the total cost of this course is usually £440.00.  If you enrol online today and pay in full,  we will apply a discount to the checkout  meaning you will only pay £360.00.

Customer Service Diploma Level 3

£ 360 + VAT