CUSTOMER SERVICE EXCELLENCE - LEVEL 3 COURSE

Distance Learning Centre

NVQ

Distance

£ 250 VAT inc.

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Description

  • Type

    NVQ Level 3

  • Methodology

    Distance Learning

  • Class hours

    80h

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Approximate Study Time: 80 Hours (Self Study) Buy Now More Info This course is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set, improve and maintain service excellence. On successful completion of this course students will receive an accredited Level 3 Certificate of Achievement.

Facilities

Location

Start date

Distance Learning

Start date

Different dates availableEnrolment now open

About this course

The Customer Service Excellence - Level 3 Course is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set, improve and maintain service excellence.

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

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Reviews

This centre's achievements

2016
2015

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 15 years

Subjects

  • Quality Systems
  • Quality Assurance
  • IT
  • Quality
  • Customer Service
  • Market Research
  • Project
  • Accredited
  • Quality Training
  • Financial Training

Course programme

The Home Study Courses Include the Following 7 Units:-

Unit One - What is Customer Service Excellence?

The following topics are covered: Why Plan for Excellence? Traditional Quality Systems and Modern Quality Systems.

Unit Two – Why is Service Excellence Important?

The following topics are covered: Financial Necessity, Legal Necessity, Marketing Necessity, Survival Necessity and Stakeholder Necessity.

Unit Three – What do Customers Want?

The following topics are covered: Identification of Needs, Revealed Requirements, Expected Requirements, Emotional Requirements, Finding Out What Customers Want and Market Research.

Unit Four – How to Plan Service Excellence

The following topics are covered: Where Do You Fit In? Understanding the Situation, Deciding on Standards, Benchmarking, Aims and Objectives and Making a Plan for Any Size of Quality Project.

Unit Five – How to Deliver Service Excellence

The following topics are covered: Project Plan with Quality Milestones, Quality Requirements and Objectives, Organisation and Responsibilities, Conventions and Standards, Controlling Change, Resources and Deliverables, Supplier Control and Quality Techniques.

Unit Six – How to Monitor Service Excellence

The following topics are covered: Quality Assurance, Corrective Action, Design Reviews, Quality Audits and Reviews, Testing and Reliability and Training for Service Excellence.

Unit Seven – How to Maintain Service Excellence

The following topics are covered: Quality Evaluation, Improving Skills and Improving Service.

Additional information

Course Format Paper Based Materials Payment Plan Option Spread the cost over 4 monthly payments. Approximate Self Study Time 80 Hours (Self Study) Initial Payment of

See related categories

CUSTOMER SERVICE EXCELLENCE - LEVEL 3 COURSE

£ 250 VAT inc.

The best Customer Management courses

See all

See all