Customer Service Excellence

Lets be honest, they're the single most important thing to any business. Without them there would be no busniess, no income and no jobs. Competition is tough today - sales, reduced prices, cheaper buying prices and much more choice than ever means attracting customers is becoming harder than ever. You could have the cheapest prices in the world or the best offers in the world, but customer look for more than that.

In many cases the difference between making and losing a sale or retaining or losing a customer is the service that you provide them. A known fact is that if someone receives poor customer service they tell on average 14 people, good service they tell less than 5. This means if you get it wrong the concequences could be disaterous.

Our 2 day customer service programme will investige what good customer service is, how do you define it and what you can do to deliver exceptional customer service.

We'll look at case studies of busniess who claim to and have been proven to deliver world class customer service, and what you can learn from these companies and take back to your own business. The course look at:

• What is good customer service?
• What if you get it wrong?
• Who's got it right?
• Customer Service Models
• Dealing with complaints
• Your behaviour

And much more

We have delivered this workhop to previous clients who all report an increase in confidence and improved customer satisfaction

The session is very interactive with lots of discussion, role-play scenarios and an action planning session.

Prior to the session you will receive detailed joining instruction that highlight the learning objectives and what you need to do to prepare. You will also leave the course with an action plan that details how you will transfer the learning back to your organisation.