Customer Service Excellence

Course

In Northern Manchester

£ 375 + VAT

Description

  • Type

    Workshop

  • Level

    Intermediate

  • Location

    Northern manchester

  • Duration

    1 Day

  • Start date

    Different dates available

Deliver Outstanding Service to your Customers

Everyone knows that repeat business is great business. Happy customers return again and again bringing increased profits and lower cost per sale.

Invest in Great Customer Service and your customers will grow your business for you.

At MLP Training we have spent over 25 years developing this powerful 1 Day Customer Service Excellence workshop.

Facilities

Location

Start date

Northern Manchester (Lancashire)
Bolholt Country Park Hotel, Walshaw Road, Bury, BL8 1PU

Start date

Different dates availableEnrolment now open

About this course

Now you can make this great programme work for you,So that you can Attract More Customers, Increase Customer Retention & Increase your Profits By Providing Customer Service Excellence.

- Develop a Customer Focused team.
- Become a Customer Driven Business,
- Develop a Customer Focused team,
- Provide Outstanding Customer Service,
- Make every customer feel important,
- Set the standards in your industry,
- Out-service your competition and Grow Your Business on Repeat Business.
- Caring for your customer is directly related to the success of your business.

Customer service training will give you a deeper understanding of how your service meets your customer’s needs.

You will learn skills of verbal and non-verbal behaviour and an empowering attitude that will ensure excellence is achieved every time.

Customer care is not always about the front line. Internal customer service is the way staff within your organisation respect each other and meet each other’s needs. It is here where the culture of excellent customer care is created and developed.

MLP Customer Service Certificate of Attendance

On receiving your request a member of the MLP team will contact you with full details

Questions & Answers

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Reviews

Subjects

  • Customer Care
  • Customer Service
  • Customer database
  • Customer Service Excellence
  • Customer Needs
  • Customer
  • Service
  • Customer Supply Chain
  • Great Customer Service
  • Customer Driven Business

Teachers and trainers (1)

Melanie Windle

Melanie Windle

Personal development trainer

Course programme

This course will also explore the connection between your internal and external customers and how to balance their needs:

- Defining customer care
- Positive and negative customer service experiences
- Who are your customers?
- External and Internal customers
- The customer experience
- Creating excellent in customer service
- What assumptions do you make about them?
- Mapping the customer supply chain
- Linking internal teamwork and the external customer
- Managing expectations
- Communication skills
- Body language
- Face to face customer contact
- Telephone customer contact
- Email customer contact
- The ladder of loyalty
- Customers as your adverts
- How can you treat them better?

Customer Service Excellence

£ 375 + VAT