Customer Service Excellence Level 3
Course
Distance
Description
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Type
Course
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Methodology
Distance Learning
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Class hours
60h
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Duration
1 Year
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Start date
Different dates available
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Delivery of study materials
Yes
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Support service
Yes
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Personal tutor
Yes
Learn how to provide excellent customer service. This course teaches you a range of techniques that creates excellent customer service. Learn how to identify the needs of your customers. Create a strategy for service excellence. Learn how to evaluate and observe the effectiveness your service strategy. Develop the ability and skills to maintain excellent customer service. Upon completion of this course, you will be able to integrate what you have learned into your organization resulting in excellent customer service.
Important information
Documents
- 114 Customer Service Excellence.pdf
Facilities
Location
Start date
Start date
About this course
No prior knowledge or experience is required to undertake this course.
Reviews
Subjects
- Customer Manager
- Customer relationship
- Customer satisfaction
- Plan Service Excellence
- Maintain Service Excellence
- Customer Service Excellence
- Customer Needs
- Customer Retention
- Customer Service
Teachers and trainers (1)
Nicola Kirkham Kirkham
Development Manager
Course programme
COURSE CONTENT
The course is divided up into seven modules, as follows:
Module 1: What is Customer Service Excellence?
Module 2: Why is Service Excellence Important?
Module 3: What Do Customers Want?
Module 4: How to Plan for Service Excellence
Module 5: How to Deliver Service Excellence
Module 6: How to Monitor Service Excellence
Module 7: How to Maintain Service Excellence
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of enrolment.
Customer Service Excellence Level 3