Customer Service Excellence Level 3

Course

Distance

£ 250 VAT inc.

Description

  • Type

    Course

  • Methodology

    Distance Learning

  • Class hours

    60h

  • Duration

    1 Year

  • Start date

    Different dates available

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Personal tutor

    Yes

Accredited Course

Learn how to provide excellent customer service. This course teaches you a range of techniques that creates excellent customer service. Learn how to identify the needs of your customers. Create a strategy for service excellence. Learn how to evaluate and observe the effectiveness your service strategy. Develop the ability and skills to maintain excellent customer service. Upon completion of this course, you will be able to integrate what you have learned into your organization resulting in excellent customer service.

Important information

Documents

  • 114 Customer Service Excellence.pdf

Facilities

Location

Start date

Distance Learning

Start date

Different dates availableEnrolment now open

About this course

No prior knowledge or experience is required to undertake this course.

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Reviews

Subjects

  • Email
  • Customer Manager
  • Customer relationship
  • Customer satisfaction
  • Plan Service Excellence
  • Maintain Service Excellence
  • Customer Service Excellence
  • Customer Needs
  • Customer Retention
  • Customer Service

Teachers and trainers (1)

Nicola Kirkham Kirkham

Nicola Kirkham Kirkham

Development Manager

Course programme

COURSE CONTENT

The course is divided up into seven modules, as follows:

Module 1: What is Customer Service Excellence?

Module 2: Why is Service Excellence Important?

Module 3: What Do Customers Want?

Module 4: How to Plan for Service Excellence

Module 5: How to Deliver Service Excellence

Module 6: How to Monitor Service Excellence

Module 7: How to Maintain Service Excellence

Assessment

Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.

Study Method

The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of enrolment.

Customer Service Excellence Level 3

£ 250 VAT inc.