Customer Service Excellence Level 3

Course

Distance

£ 275 + VAT

Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Distance Learning

  • Class hours

    60h

  • Duration

    12 Months

  • Start date

    Different dates available

This Distance Learning Customer Service Excellence course is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence.

The objectives of this course are to:
•Understand excellent service and why it is important
•Define service excellence
•Identify what customers want
•Devise a plan for service excellence
•Deliver a service excellence project
•Monitor and assess the effectiveness of the plan
•Maintain service excellence in your organisation

Important information

Documents

  • Customer Service Excellence Level 3.pdf

Government funding available

Facilities

Location

Start date

Distance Learning

Start date

Different dates availableEnrolment now open

About this course

You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course, although you would be expected to have a reasonable standard of literacy.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.

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Reviews

Subjects

  • Quality Systems
  • Stakeholder
  • Financial
  • Project Plan
  • Financial Training
  • Benchmarking
  • Customer Service Skills
  • Customer Care
  • Quality
  • Customer Service
  • Project
  • Quality Training

Teachers and trainers (1)

Learn Now

Learn Now

Distance Learning Provider

A Distance Learning Course is the ideal way to gain a qualification without having the worry of trying to fit your studies around your everyday life. You can complete your studies in your own time and we are on hand seven days a week to help you plan your future.

Course programme

Modules

Module 1: What is Customer Service Excellence?
Why Plan for Excellence?
Traditional Quality Systems
Modern Quality Systems


Module 2: Why is Service Excellence Important?
Financial Necessity
Legal Necessity
Marketing Necessity
Survival Necessity
Stakeholder Necessity


Module 3: : What Do Customers Want?
Identification of Needs
Revealed Requirements
Expected Requirements
Emotional Requirements
Finding Out What Customers Want
Market Research

Module 4: How to Plan for Service Excellence
Where Do You Fit In?
Understanding the Situation
Deciding on Standards
Benchmarking
Aims and Objectives
Making a Plan for Any Size of Quality Project


Module 5: How to Deliver Service Excellence
Project Plan with Quality Milestones
Quality Requirements and Objectives
Organisation and Responsibilities
Conventions and Standards
Controlling Change
Resources and Deliverables
Supplier Control
Quality Techniques


Module 6: How to Monitor Service Excellence
Quality Assurance
Corrective Action
Design Reviews
Quality Audits and Reviews
Testing and Reliability
Training for Service Excellence


Module 7: How to Maintain Service Excellence
Quality Evaluation
Improving Skills
Improving Service

You must successfully complete a series of activities and assessments. Once all assessments and activities have been completed satisfactorily, you will then be awarded your certificate. The good news is, there is no final exam.

Additional information

Please note that the total cost of this course is usually £355.00. If you enrol online today and pay in full, we will apply a discount to the checkout meaning you will only pay £275.00. 

Customer Service Excellence Level 3

£ 275 + VAT