Customer Service Excellence Level 3
Course
Distance
Description
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Type
Course
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Level
Intermediate
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Methodology
Distance Learning
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Class hours
60h
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Duration
12 Months
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Start date
Different dates available
This Distance Learning Customer Service Excellence course is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence.
The objectives of this course are to:
•Understand excellent service and why it is important
•Define service excellence
•Identify what customers want
•Devise a plan for service excellence
•Deliver a service excellence project
•Monitor and assess the effectiveness of the plan
•Maintain service excellence in your organisation
Important information
Documents
- Customer Service Excellence Level 3.pdf
Government funding available
Facilities
Location
Start date
Start date
About this course
You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course, although you would be expected to have a reasonable standard of literacy.
You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.
Reviews
Subjects
- Quality Systems
- Stakeholder
- Financial
- Project Plan
- Financial Training
- Benchmarking
- Customer Service Skills
- Customer Care
- Quality
- Customer Service
- Project
- Quality Training
Teachers and trainers (1)
Learn Now
Distance Learning Provider
A Distance Learning Course is the ideal way to gain a qualification without having the worry of trying to fit your studies around your everyday life. You can complete your studies in your own time and we are on hand seven days a week to help you plan your future.
Course programme
Modules
Module 1: What is Customer Service Excellence?
Why Plan for Excellence?
Traditional Quality Systems
Modern Quality Systems
Module 2: Why is Service Excellence Important?
Financial Necessity
Legal Necessity
Marketing Necessity
Survival Necessity
Stakeholder Necessity
Module 3: : What Do Customers Want?
Identification of Needs
Revealed Requirements
Expected Requirements
Emotional Requirements
Finding Out What Customers Want
Market Research
Module 4: How to Plan for Service Excellence
Where Do You Fit In?
Understanding the Situation
Deciding on Standards
Benchmarking
Aims and Objectives
Making a Plan for Any Size of Quality Project
Module 5: How to Deliver Service Excellence
Project Plan with Quality Milestones
Quality Requirements and Objectives
Organisation and Responsibilities
Conventions and Standards
Controlling Change
Resources and Deliverables
Supplier Control
Quality Techniques
Module 6: How to Monitor Service Excellence
Quality Assurance
Corrective Action
Design Reviews
Quality Audits and Reviews
Testing and Reliability
Training for Service Excellence
Module 7: How to Maintain Service Excellence
Quality Evaluation
Improving Skills
Improving Service
You must successfully complete a series of activities and assessments. Once all assessments and activities have been completed satisfactorily, you will then be awarded your certificate. The good news is, there is no final exam.
Additional information
Customer Service Excellence Level 3