Want to boost enrolments? Login and promote your courses
Searching for courses? Login or register
courses The smart course guide
Courses    
  Most popular search | Share this page  
open My list: 0 courses
quality control courses   credit control courses   customer handling skills   cost control course   quality control course   cost control training   cost control courses   credit control course   credit analysis course   customer service courses london
Homepage › Finance Courses › Accounting Courses › Credit Control Courses

Customer Service for Credit Control

in Reed Learning (England)

Classes Course

Place:

London

Price:

£499 + VAT

Duration:

1 Day

Start:

09/02/2009 calendar
See course programme

Request free information

Course objectives:

Excellent customer service skills to retain customers Techniques to control the call, achieve objectives and still provide a good customer experience Checklist of behaviours to avoid Listening skills to develop rapport with different personality types

More courses Subject area
Place
 

Request information

Contact directly and with no obligation with
Reed Learning
You must complete all fields on this form in order for us to send it to the course provider.
We have highlighted incomplete/ incorrect details in red.
* Compulsory fields
By clicking "Email request / Telephone" you registering and accepting the Terms of Use and privacy policy of Emagister.
I wish to receive the personalised newsletter (during a maximum period of 15 days)

Availability?
How do I enrol?
Where can I get more information?

The person in charge of this course will receive your information request instantly.

Response time:
:| :) ;)
Average Fast Very fast
 

Course details

Type Course Duration 1 Day
Method / place Contact course provider Inhouse / Classes in London where
Suitability A course for credit controllers and credit control managers who want to fine tune their customer service skills or start from the basics
Course objectives Excellent customer service skills to retain customers Techniques to control the call, achieve objectives and still provide a good customer experience Checklist of behaviours to avoid Listening skills to develop rapport with different personality types
Price £499 + VAT
Get direct information on how to enrol, venues and availability...

Credit Control courses (from other course providers)

 
Credit Control Skills
Pass training
London - £275 + VAT
 
Credit Control - The Effective Way
GBC Learning & Development
London - £295 + VAT
 
Effective Credit Control Skills
Ripley Training
- £350 + VAT
 
Debt Management And Credit Control
UK Open Learning Ltd
Distance - £275 + VAT
 
Effective Credit Control
Stand & Deliver
London - £275 + VAT
Compare the selected courses
+ credit control Courses + Credit Control Courses in London + Courses in London + Reed Learning Courses

Course programme

Customer Service for Credit Control
Positive and assertive interaction with customers by credit control is essential to making sure you get paid whilst still maintaining good relations and customer loyalty. The course will assess how assertive delegates are, demonstrate how to react to aggressive behaviour and teach skills to help you take control and ensure positive outcomes every time.

Course Outline:
  • The six essential rules of customer care, identify exceptional customer service and achieve it
  • Behaviours we must avoid: list of attacking and defensive behaviours
  • Using clear, positive communication when addressing customers
  • Creating rapport: responding to different personality types
  • Listening skills
  • Controlling the call
  • The differences between assertion, aggression and submissiveness
  • How assertive are you?
  • The benefits of using assertive behaviour whilst maintaining exceptional customer service ç
  • How to react to aggressive behaviour and take control of difficult situations
  • Knowing your rights
  • Handling common credit control excuses and saying no when you have to
  • Maintaining the customer relationship
  • Disagreeing agreeably
  • Reaching an agreeable solution
see the full course programme

on request

get more information on the programme directly from Reed Learning.

Request information for free
Get direct information on how to enrol, venues and availability...
 

Venues and dates



Where London
When Start: 09/02/2009 Finish: 09/02/2009 See calendar
 
Get direct information on how to enrol, venues and availability...
 

Ex-students

 
Opinions
 
Have you attended this course?

Voice your opinion and help thousands of other users

opinions

from users who have attended
this course.
Get direct information on how to enrol, venues and availability...
 

On Reed Learning

Provider description
Reed Learning has the widest range of training programmes in the UK, the best professional qualifications and CPD and the most flexible approach to suit programmes to you and your organisation’s needs. We deliver over 50,000 days training a year across the country and our exam pass rates are some of the best in the world. Reed Education and Reed Training Professionals is the leading specialist learning recruiter in the UK. For learning professionals we offer the best rates and the best service consistently exceeding expectations.

All courses

by Reed Learning on emagister.

See list of courses

Get direct information on how to enrol, venues and availability...

Training related to Credit Control

More related courses
Customer Care in Credit Management £380 + VAT London
Diploma in Credit Control and Debt Management £230 + VAT Distance
Advanced Credit Risk £340 + VAT Distance
A-Z Of Credit Control £849 + VAT London
Credit Control: Managing Credit Risks £449 + VAT London
+ credit control Courses + Credit Control Courses in London + Reed Learning Courses
 

Most searched for in Credit Control

Courses Finance | Courses Accounting | Courses Credit Control | Courses Credit Management | Courses Risk Assessment
International sites Spain  |  Italy  |  France  |  Mexico  |  Germany  |  UK  |  Japan  |  Argentina
Words related to the courses viewed: risk assessment risk assessment health institute credit management
emagister.com complies with the 15/1999 Organic Law dated 13th December (Spain), the Data Protection Law and holds the inscription code 2002010053 on the General Register of the Data Protection Agency. Copyright 1999/2000 - Grupo Intercom - All rights