Customer Service Knowledge Level 2

A Level

In Doncaster

Price on request

Description

  • Type

    A Level

  • Location

    Doncaster

  • Start date

    Different dates available

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How to balance customer expectations against the organisations offer
How complaints are handled
Legislation relating to customer service.

Communication on the customer service role:

Communicating with customers
Handling customer service information
Working as a team
Meeting the needs of a diverse range of customers
Promoting and evaluating product and services.

ate.

Facilities

Location

Start date

Doncaster (South Yorkshire)
The Hub Chappell Drive, DN1 2RF

Start date

Different dates availableEnrolment now open

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Reviews

Subjects

  • IT
  • Customer Service
  • Team Training

Course programme


The qualification is ideal for students who wish to learn about employee rights and responsibilities career pathways in customer service, communicating with customers, promoting goods and services and working as a team.


Successful completion of the training programme and assessment will enable learners to understand:



  • Employee rights and responsibilities

  • Career pathways in customer service

  • Communicating with customers

  • Promoting goods and services

  • Working as a team.




This qualification introduces candidates to:


Understanding the organisation:



  • Factors effecting an organisation and the customer service role

  • Employee rights and responsibilities and organisational procedures

  • Career pathways in customer service

  • How employees are supported in their role

  • Understanding policies and procedures.


Prepare to deliver excellent customer service:



  • The principles of customer service in an organisation

  • How Customers’ needs and expectations are identified

  • How to balance customer expectations against the organisations offer

  • How complaints are handled

  • Legislation relating to customer service.


Communication on the customer service role:



  • Communicating with customers

  • Handling customer service information

  • Working as a team

  • Meeting the needs of a diverse range of customers

  • Promoting and evaluating product and services.


Customer Service Knowledge Level 2

Price on request