Customer Service Level 3 Apprenticeship

Chichester Language College

Course

In Chichester

Price on request

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Description

  • Type

    Course

  • Location

    Chichester

This combined knowledge and competency based qualification is ideal for those in a customer services role such as: Customer Service Supervisor, Customer Relationship Manager, Customer Service Team leader, Client Services Officer, Events Coordinator. It provides learners with the opportunity to learn and implement the core skills needed in a customer services role. The qualification forms part of the Level 3 Apprenticeship in Customer Service.

Facilities

Location

Start date

Chichester (West Sussex)
See map
37a South Street, PO19 1EL

Start date

On request

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Subjects

  • Customer Service
  • Skills and Training
  • Team Training

Course programme

What you need to know
How will I study?

Learners will develop and demonstrate technical and wider sector-related knowledge, including the principles and techniques for organising and delivering customer service, building and maintaining relationships with customers and an understanding of the legislation and regulations that governs the industry. Learners will also develop and demonstrate a range of technical skills and behaviours that supports competence in customer service roles. This includes resolving customer problems and complaints, communicating with customers, delivering non-routine customer service and supporting improvements in customer service.
How will I be taught?

A blended learning course mixing work-based assessment supported by online resources. You will have a designated assessor team and subject specialists to help guide you through your apprenticeship.
How will I be assessed?

Mainly portfolio-based assessment with the option to take exams for some knowledge based units.

Additional information

Five highlights










Ofsted Outstanding College: inspirational teaching and learning.
Proven track record of success
Designated Assessor team for the period of the apprenticeship
Specialist subject experts available to support functional skills
Progression encouraged to next level apprenticeship

See related categories

Customer Service Level 3 Apprenticeship

Price on request

The best Sales Skills courses

See all

See all