Customer Service (Level 3)

Course

In Diss

Price on request

Description

  • Type

    Course

  • Location

    Diss

  • Class hours

    200h

This Home Learning programme has been developed to enable those working, or hoping to work, in a customer service role, in any type of organisation or context, to acquire and develop, a level of understanding and skills that will help them to service customer requirements in a professional, effective, and efficient mannerStudy flexibly wherever and whenever you chooseAccredited & highly recognised programmesAccess to expert tutors and world class support

Facilities

Location

Start date

Diss (Suffolk)
See map
Po Box 230, IP22 1TA

Start date

On request

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Reviews

Subjects

  • IT
  • Customer Service

Course programme

Key Topics The programme consists of nine modules, each of which relate to a particular aspect of customer service: Understanding customer service Knowing the customer service rules Making customer service personal Improving the customer relationship Monitoring and solving customer service problems Processing customer service complaints Working with others to improve customer service Promoting continuous improvement in customer service Developing customer service skills

Learning@Home is an international learning provider and is committed to excellence in training delivery. We aim to make the option of further education accessible to everyone, allowing you to truly take control over your learning by focusing on those who are unable to attend classroom or taught sessions. We currently offer over 600 distance learning courses accredited by a number of established Awarding Bodies including Active IQ, AQA, CISCO, Edexcel, ICB, Microsoft, NCFE, and Sage.

Customer Service (Level 3)

Price on request