Customer Service Management
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I loved learning at LCT. Really good institute and very good teachers!
← | →
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The trainer was so amazing at tailoring the information and made it relevant to me. I have got so much out of the days I have been here - and the handouts and extra info are a massive bonus!
← | →
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It has been the best training course I’ve attended in my career. The course was well organised and the consultants were excellent.
← | →
Short course
In London
Learn how to offer the best customer service!
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Type
Short course
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Level
Intermediate
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Location
London
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Duration
1 Week
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Start date
June
other dates
Learn to capture, delight and retain customers through first class customer service with this Customer Service Management Course, imparted by London Corporate Training.
The programme, that has a duration of one week, aims to give its participants the necessary tools to generate ideas in order to make improvements to the way they work with and to meet the ever-increasing needs of customers.
Identifying problems related to customer satisfaction, applying team work in customer care and managing “difficult” customers, more effectively and confidently, are also part of the contents.
If you want to be part of this training, please ask for further information to the centre through emagister.co.uk. You won’t regret it!
Facilities
Location
Start date
Start date
Reviews
-
I loved learning at LCT. Really good institute and very good teachers!
← | →
-
The trainer was so amazing at tailoring the information and made it relevant to me. I have got so much out of the days I have been here - and the handouts and extra info are a massive bonus!
← | →
-
It has been the best training course I’ve attended in my career. The course was well organised and the consultants were excellent.
← | →
Course rating
Recommended
Centre rating
Yahia Almouboudi
Emily Jackson
Qiangqiang Li
Abbas Fadel Al-Shatty
Mazin Al Mawali
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 15 years
Subjects
- Customer Service
- Communication Training
- Service Management
- Customer Service Management
- Leadership
- Customer Relationships
- Face to Face
- Dealing With Stress
- Verbal Communication
- Business Success
Course programme
An Introduction to Customer Service
·The core principles of customer service excellence
·Understanding of the different types of customer and the value of customers and their loyalty
·The costs and impacts of poor customer service
·How measuring customer relationships can enable greater business success
·Understanding unpleasant experiences
Essential Customer Service Communication Skills
·The language and communication skills for successful interactions
·The message drop-out
·The three elements of effective communication
·Building rapport with verbal communication
·Adapt your behaviour to meet customers’ needs or expectations
Dealing with stress and calming upset customers
·Understanding what makes customers upset
·Contrast successful and difficult customer relationships
·Strategies for calming upset customers; face-to face, over the telephone, via email
·Understanding the stress of customer services roles
·Managing, or eliminating, stress
Maintaining a positive and customer-friendly attitude
·The individual in customer service activities
·10 Tools to help you manage your time in customer services
·Maintaining a ‘ can do’ approach
·Techniques for asking questions
·Strategies for adding genuine value
Development of a toolkit to build stronger and long lasting customer relationships
·Why the telephone is so important to customer service
·Recognising the customer’ s preference and adapting accordingly
·Mastering the telephone
·Understanding the signals you send out to customers
·Identify and negotiate the best deal/outcome possible
Customer Service Management