Course not currently available

Customer Service Negotiation Techniques

Training

Online

Save 75%

Special Emagister price

£ 10 £ 40 VAT inc.

Description

  • Type

    Training

  • Level

    Beginner

  • Methodology

    Online

  • Class hours

    10h

  • Duration

    Flexible

Negotiation skills are effective in resolving situations where a conflict of thoughts has arisen between your desires and other’s wishes. The goal of negotiation skills is to make a thorough assessment of the situation or matter and to solve the problem by finding a reasonable and appropriate solution that might be acceptable to both parties.

People don’t usually pay any attention to negotiation skills as they do not feel them useful in customer service but they are of particular value in business-to-business relationships. If we focus on the customer-organisation relationship we will see that there is a business-to-business relationship between the two as the settlement of price, payment and delivery options requires negotiation techniques and skills because it will be an agreement between a seller and a buyer.

Negotiation skills and techniques are not particularly complex; they can be learned easily via a brief guide or job aid provided by the company to its employees. It is all about conducting clear communications and finding problem-solving solutions. For successful negotiations, you need to have enough information about your product, your client and your competitors as well as persuasive and influencing skills.

This insightful unit focuses on negotiation techniques along with the different phases of negotiation. It typically focuses on practising negotiation and high-impact moments.

The content covers various topics including handling objections, closing the sale, the changing customer and the demands of customers.

You will discover what negotiation means and how it can be made easier.

Important information

Price for Emagister users:

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now closed

About this course

Explore negotiation techniques
Discuss different phases of negotiation

This is a stand-alone course and it assumes no prior knowledge.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Negotiation Skills
  • Customer Service
  • Service Management
  • Negotiation techniques
  • Service level management
  • Service
  • Customer Services
  • Customer Service Negotiation Techniques
  • Customer Service Negotiation Technique
  • Customer Service Negotiations Techniques

Teachers and trainers (1)

Cpd Tutor

Cpd Tutor

Tutor

Course programme

Objectives:

After completing this course learners will be able to:

  • Explore negotiation techniques
  • Discuss different phases of negotiation

Program Content:

Lesson(s):

Introduction to Negotiation Techniques

Topics:

  • Handling Objections
  • Closing the Sale
  • The Changing Customer
  • What the Customer Wants
  • Negotiation Techniques
  • Practising Negotiation
  • Phases of Negotiation
  • Negotiation Made Easier
  • High-Impact Moments

Customer Service Negotiation Techniques

Special Emagister price

£ 10 £ 40 VAT inc.