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Customer Service Negotiation Techniques
Training
Online
Description
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Type
Training
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Level
Beginner
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Methodology
Online
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Class hours
10h
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Duration
Flexible
Negotiation skills are effective in resolving situations where a conflict of thoughts has arisen between your desires and other’s wishes. The goal of negotiation skills is to make a thorough assessment of the situation or matter and to solve the problem by finding a reasonable and appropriate solution that might be acceptable to both parties.
People don’t usually pay any attention to negotiation skills as they do not feel them useful in customer service but they are of particular value in business-to-business relationships. If we focus on the customer-organisation relationship we will see that there is a business-to-business relationship between the two as the settlement of price, payment and delivery options requires negotiation techniques and skills because it will be an agreement between a seller and a buyer.
Negotiation skills and techniques are not particularly complex; they can be learned easily via a brief guide or job aid provided by the company to its employees. It is all about conducting clear communications and finding problem-solving solutions. For successful negotiations, you need to have enough information about your product, your client and your competitors as well as persuasive and influencing skills.
This insightful unit focuses on negotiation techniques along with the different phases of negotiation. It typically focuses on practising negotiation and high-impact moments.
The content covers various topics including handling objections, closing the sale, the changing customer and the demands of customers.
You will discover what negotiation means and how it can be made easier.
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Location
Start date
Start date
About this course
Explore negotiation techniques
Discuss different phases of negotiation
This is a stand-alone course and it assumes no prior knowledge.
Reviews
Subjects
- Negotiation Skills
- Customer Service
- Service Management
- Negotiation techniques
- Service level management
- Service
- Customer Services
- Customer Service Negotiation Techniques
- Customer Service Negotiation Technique
- Customer Service Negotiations Techniques
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Objectives:
After completing this course learners will be able to:
- Explore negotiation techniques
- Discuss different phases of negotiation
Program Content:
Lesson(s):
Introduction to Negotiation Techniques
Topics:
- Handling Objections
- Closing the Sale
- The Changing Customer
- What the Customer Wants
- Negotiation Techniques
- Practising Negotiation
- Phases of Negotiation
- Negotiation Made Easier
- High-Impact Moments
Customer Service Negotiation Techniques