Customer Service NVQ 2

Customer Service NVQ 2
NVQ 2
Summary
This course is aimed at individuals who have to deliver a continually improving service to customers, but who may not have the responsibility or autonomy to bring about permanent improvements themselves. Employee Benefits - A clearer understanding of their responsibility within their organisation, the opportunity to develop new skills, the recognition of existing skills. Employer Benefits - Improved staff performance and motivation, improvements in the quality of service to customers, the opportunity to improve customer retention levels. This course is eligible for Train to Gain Funding, please contact us for further information.
About the Course
The course is unit based and candidates must complete two mandatory modules and choose five optional modules (at least one from each theme) which reflect their own work experience.
Mandatory
* Prepare yourself to deliver good customer service
* Provide customer service within the rules
Optional
* Theme: Impression and Image
* Theme: Delivery
* Theme: Handling problems
* Theme: Development and improvement
Candidates will be assigned an assessor who will observe and assess them in the workplace during the course.
Course Aims
To provide underpinning knowledge and assessment opportunities for NVQ2 Customer Service.
What are the entry requirements?
How is the course assessed?
Observation of the candidate in the workplace by a work based or college assessor. Completion of a portfolio of evidence to support practice.
Are there any resources to obtain?
None.
Fees
A Fee: £505.00, B Fee: £ 505.00, C Fee: £10.00
Are there any other costs?
None.
What facilities can be used on this course?
.
What next?
NVQ Customer Service Level 3.