Customer Service NVQ 3
NVQ
In Spalding
Description
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Type
NVQ
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Location
Spalding
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Duration
6 Months
Organise, deliver and maintain reliable customer service. Suitable for: Students need to be working in a customer-focused role
Important information
Government funding available
Facilities
Location
Start date
Start date
Reviews
Course programme
CUSTOMER SERVICE NVQ 3
The Customer Service Centre is open 10am - 4pm weekdays.
Entry Requirements
No formal requirements but students need to be working in a customer-focused role. The main thing to think about for this NVQ is that your real work situation must give you the chance to bring about permanent improvements in service delivery. The improvements that you introduce must benefit customers and your organisation. It is likely that you are working in a supervisory/team leader role.
Description
Customer Service NVQ Level 3 is delivered wholly in the workplace. You will be allocated a personal assessor and supplied with all the necessary reading and assessment materials. Your assessor will provide you with at least 7 hours of personal tutorial support at pre-arranged times. In addition, there will be 6 hours of personal assessment achieved through a variety of methods including observation in the workplace, witness testimonies and professional discussion.
Course Content
The programme consists of following five mandatory units:
- Organise, deliver and maintain reliable customer service
- Improve the customer relationship
- Work with others to improve customer service
- Monitor and solve customer service problems
- Promote continuous improvement
There are also three optional units, of which one has to be chosen to complete the qualification:
- Develop your own and others’ customer service skills
- Organise and promote products or services to customers
- Lead the work of teams and individuals to improve customer service
Where a course is aimed towards an assessment/examination, it is expected that all students will enter for the qualification
Method of Assessment
Assessment is by production of a personal portfolio of evidence demonstrating understanding and application of the NVQ 3 performance criteria.
Progression
NVQ Level 3 Management
Customer Service NVQ 3