Customer Service NVQ 3
NVQ
In Totton
Description
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Type
NVQ
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Location
Totton
To provide underpinning knowledge and assessment opportunities for NVQ3 in Cusomer Service.
Important information
Government funding available
Facilities
Location
Start date
Start date
About this course
There are no formal entry requirements for this qualification, but individuals should be working in a Customer Service role and where the organisation is willing to support their training and assessment.
Reviews
Course programme
Customer Service NVQ 3
Summary
This course is aimed at individuals who have to deliver a continually improving service to customers and who have the responsibility or autonomy to bring about permanent improvements themselves. It is anticipated that all candidates will achieve this NVQ within 18 months. This course is eligible for Train to Gain funding subject to criteria. Entry to this qualfication is by interview.
About the Course
The course is unit based and candidates must complete two mandatory units and choose five optional units (at least one from each theme) which reflect their own work experience.
Mandatory
* Understand customer service to improve service delivery
* Know the rules to follow when developing customer service
Optional
Theme: Impression and Image
* Make customer service personal
* Go the extra mile in customer service
* Deal with customers in writing or using ICT
* Use customer service as a competitive tool
* Organise the promotion of services or products to customers
Theme: Delivery
* Deliver customer service on your customer's premises
* Recognise diversity with delivering customer service
* Deliver customer service using service partnerships
* Organise the delivery of reliable customer service
* Improve the customer relationship
Theme: Handling problems
* Monitor and solve customer service problems
* Apply risk assessment to customer service
* Process customer service complaints
Theme: Development and improvement
* Work with others to improve customer service
* Promote continuous improvement in customer service
* Develop you own and others' customer service skills
* Lead a team to improve customer service
* Gather, analyse and interpret customer feedback
Course Aims
To provide underpinning knowledge and assessment opportunities for NVQ3 in Cusomer Service.
What are the entry requirements?
How is the course assessed?
This qualification is competence-based which means that it is linked to a person's ability to competently perform a range of tasks connected with their work.
Individuals plan a programme of development and assessment with their assessor and compile a portfolio of evidence to prove that they are competent and knowlegeable in their work role.
Fees
A Fee: £605.00, B Fee: £ 605.00, C Fee: £10.00
What next?
Following this qualification there is the potential to progress to NVQ Level 4 in Customer Service.
Customer Service NVQ 3