Customer Service NVQ 3 WBL Adult

NVQ

In Folkestone

Price on request

Description

  • Type

    NVQ

  • Location

    Folkestone

  • Duration

    9 Months

  • Start date

    Different dates available

This course is aimed at candidates who will be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment. It is suitable for candidates who are aware of commercial or other pressures facing the organisation/business. You will study 2 mandatory units: Understand customer service to improve service.

Important information

Government funding available

Facilities

Location

Start date

Folkestone (Kent)
See map
Shorncliffe Road,, CT20 2TZ

Start date

Different dates availableEnrolment now open

About this course

You need to have a suitable Level 2 qualification or relevant experience and be in a related employment to apply for this course.

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Reviews

Subjects

  • Customer Service
  • Key Account Management
  • Customer Relationship Management
  • Relationship Marketing
  • Customer Retention

Course programme



What will you be learning?
This course is aimed at candidates who will be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment. It is suitable for candidates who are aware of commercial or other pressures facing the organisation/business.

You will study 2 mandatory units: Understand customer service to improve service delivery and know the rules to follow when developing customer service, and 6 optional units.

What happens when you have finished?
After you have successfully completed this course you could go on to manage a team of customer service assistants.

Where and when?
Option 1
Location: Off Campus

Start date: Contact us for details.

Duration: 9 months

How is it delivered?: Apprenticeship

Option 2
Location: Off Campus

Start date: Contact us for details.

Duration: 9 months

How is it delivered?: Apprenticeship

How much will it cost?
Option 1
Tuition Fee: £550

Exam & Registration Fee: £75

Option 2
Tuition Fee: £578

Exam & Registration Fee: £79

You may not have to pay this tuition fee if:
  • You are unemployed and in receipt of Jobseekers Allowance (contribution-based)
  • You are in receipt of, or are an un-waged dependent of someone currently in receipt of any of the following "income-based" benefits:
    • Income-based Jobseekers Allowance (JSA)
    • Income-related Employments and Support ALlowance (ESA)
    • Income Support
    • Working Tax Credit (your assessed household income needs to be less than 15,276 per year (amount subject to change)
    • Housing Benefit
    • Council Tax Benefit (excluding the 25% single person reduction)
    • Pension Credit - Guaranteed only
  • You are studying for your

    first full Level 2 qualification, whatever your age.
  • You are aged 19-24 on the 31st of August prior to the start of your course and studying for your

    first full Level 3 qualification, whatever your age.

View our Money Matters page for full details and information about the financial support available, including Adult Learner Grants.

Customer Service NVQ 3 WBL Adult

Price on request