Customer Service NVQ Certificate - Level 1

SDL Training Services
5.0
1 review
  • A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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NVQ

In On Site

Price on request

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Description

  • Type

    NVQ

  • Location

    On site

  • Duration

    6 Months

Candidates are required to complete Units 1 - 5 (Mandatory units plus either Unit 6 OR Unit 7 to achieve thefull qualification. . 1. Prepare yourself to deliver good customer service. 2. Communicate effectively with customers. 3. Do your job in a customer friendly way. 4. Provide customer service within the rules. 5. Recognise and deal with customer queries, requests and problems. 6. Maintain a positive and customer-friendly attitude. 7. Adapt your behaviour to make a good customer service impression. Suitable for: Suitable for all - This qualification provides individuals with an opportunity to get the skills and knowledge needed for a career in customer service or any job which involves dealing with customers. The six units encompass a broad range of competencies from the customer service sector. This NVQ has been designed so that some evidence can be gathered in the workplace and some evidence can be generated from simulation.

Facilities

Location

Start date

On Site (Lincolnshire)
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Start date

On request

About this course

There aren’t any specific recommended prior learning requirements for this qualification. However learners might find it useful if they’ve already completed qualifications in a relevant area at Level 1.

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Reviews

5.0
  • A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
    ← | →
100%
5.0
excellent

Course rating

Recommended

Centre rating

Service Centre

5.0
06/10/2010
What I would highlight: A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

Course programme

The Level 1 NVQ in Customer Service is designed to reflect the skills and knowledge of people who are thinking about a career or working in a job which involves dealing with customers and related activities. The aim of the NVQ is to recognise the skills and competences of candidates in the workplace. It is suitable for beginners and also for candidates who work in any environment where communication and customer care are part of the service and is not restricted to sales of goods or products. This qualification provides individuals with an opportunity to get the skills and knowledge needed for a career in customer service or any job which involves dealing with customers. Suitable for all.

Additional information

Comments:

This qualification reflects the qualification structure for the Level 1 NVQ in Customer Service published by the Institute of Customer Service (ICS). It uses the associated National Occupational Standards (NOS) units that belong to that structure and that are published by the ICS. These qualifications are about working in a retail environment. You will find them appropriate if you are: Already competent in basic retail skills and require recognition of a wider range of abilities in retailing. Wishing to demonstrate competence gained previously in retailing or associated industries. The


Career opportunities:

The Level 1 NVQ in Customer Service is designed to reflect the skills and knowledge of people who are thinking about a career or working in a job which involves dealing with customers and related activities.


Credits/Points: 22 credits

See related categories

Customer Service NVQ Certificate - Level 1

Price on request

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