Customer Service NVQ Certificate Level 2

SDL Training Services
3.8
4 reviews
  • Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly. Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
    Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.
    ← | →
  • Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners. Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
    ← | →
  • Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention. We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
    ← | →

NVQ

In Lincolnshire, Horncastle and On Site

Price on request

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Description

  • Duration

    6 Months

Candidates must complete 7 units. This must include the 2 mandatory units, and at least one unit from each theme group. The qualification is made up of 2 mandatory units: Group A: (Mandatory units). Unit 01 Prepare yourself to deliver good customer service. Unit 02 Provide customer service within the rules. This qualification reflects the qualification structure for the Level 2 NVQ in Customer Service published by the ICS. It uses the associated National Occupational Standards (NOS) units that belong to that structure, which are published by the ICS. Suitable for: Suitable for all individuals who provide and participate in delivering customer service whether internally or externally or both in their job role. This NVQ is ideal for those people whose customer service role calls for well-developed behavioural competence but whose scope for bringing about change and independent decision-making is limited

Facilities

Location

Start date

Horncastle (Lincolnshire)
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9a North Street, LN9 5EB

Start date

On request
Lincolnshire
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Start date

On request
On Site (Lincolnshire)
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Start date

On request

About this course

There aren’t any specific recommended prior learning requirements for this qualification. However, learners might find it useful if they’ve already completed qualifications in a relevant area at Level 1.

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Reviews

3.8
fantastic
  • Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly. Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
    Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.
    ← | →
  • Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners. Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
    ← | →
  • Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention. We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
    ← | →
100%
5.0
excellent

Course rating

Recommended

Centre rating

Derek Martin

0.0
10/08/2011
What I would highlight: Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly. Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.
What could be improved: No comments to offer that are negative - always a positive reaction and will work with them again.
Would you recommend this course?: Yes

Derek Martin

5.0
10/08/2011
What I would highlight: Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners. Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
Would you recommend this course?: Yes

Service Centre

5.0
05/06/2011
What I would highlight: Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention. We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
Would you recommend this course?: Yes

Progress Training

5.0
19/08/2010
What I would highlight: Used as a benchmarking qualification for all staff this is excellent value in knowledge and skills and also demonstration of company & procedures. SDL staff are experienced, efficient & pleasant. Value is realised in staff being able to function and provide customer care in a variety of ways.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

Course programme

Level 2 NVQ in Customer Service is primarily aimed at candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. Suitable for all and has no formal entry requirements. This NVQ is ideal for those people whose customer service role calls for well-developed behavioural competence but whose scope for bringing about change and independent decision-making is limited. Ideal for those who are 'frontline' in their duties.

Additional information

Comments: These qualifications are about working in a retail environment. You will find them appropriate if you are: Already competent in basic retail skills and require recognition of a wider range of abilities in retailing. Wishing to demonstrate competence gained previously in retailing or associated industries. These qualifications are very flexible in structure enabling the organisation and individual to choose the optional units which best suit their work situation and job role.
Career opportunities: Receptionist, Administrator, Call Centre, Retail, Restaurant/Hotels, Sales, Commercial - any area that deals with customers in any form and promotes it's services & goods.
Credits/Points: 28 credits
Contact person: SDL Training Limited.

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