Customer Service NVQ

NVQ

Distance

Price on request

Description

  • Type

    NVQ

  • Methodology

    Distance Learning

  • Duration

    6 Months

Please note that enrolment on this course will not start before April 2010 Furthermore, individual NVQ can only be run in Essex, Suffolk, and Norfolk. To achieve an NVQ level 2 in Customer Service

Important information

Government funding available

About this course

No formal qualification

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Course programme



Customer Service - NVQ
Code: DSNV2W01S
Level: 2,
Type: Distance Learning

Aim of course
Please note that enrolment on this course will not start before April 2010 Furthermore, individual NVQ can only be run in Essex, Suffolk, and Norfolk To achieve an NVQ level 2 in Customer Service

What will the course involve?
The learner will need to undertake an initial induction and assessment to ensure their suitability for this mode of delivery. Once enrolled, the learner will produce a portfolio of knowledge and performance evidence. Each learner will have a dedicated assessor who will visit them in the workplace to undertake observations and provide any necessary advice and guidance.

Course Content
Areas of study:Prepare yourself to deliver good customer serviceProvide customer service within the rulesThere are 2 mandatory units and you will choose 5 optional units.
What can I do afterwards?
Access to other areas of training, such as Team Leading, Management
Fees £0 Subject to conditions
Key Facts
Code: DSNV2W01S
Level: 2
Duration: 4 - 6 months
Type: Distance Learning
Awarding Body: City & Guilds
Start Date:

Customer Service NVQ

Price on request