Customer Service NVQ Diploma Level 3

SDL Training Services
5.0
2 reviews
  • SDL were very friendly and also honoured all appointments and I always felt supported throughout. I enjoyed the course and would recommend this to anyone who is looking to get a national qualification in Customer Service. Many thanks to all of you.
    ← | →
  • We deceide that all frontline staff would benefit from undertaking this qualification -we negotiated this with SDL and decided on appropriate units to be taken including an extra unit that was over and above the full qualification but was very useful to us as a business. SDL were there to support and also to advise throughout and we are extremely pleased with the service and that all the staff now have a level 3 - it has and will continue to help our business.
    ← | →

NVQ

In Lincolnshire, Horncastle and On Site

Price on request

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Description

  • Duration

    9 Months

Mandatory Units 1. Understand customer service to improve service delivery. 2. Know the rules to follow when developing customer service. plus 6 chosen optional units, at least one from the following groups - Impression & Image, Delivery, Handling Problems, Development & Improvement. Suitable for: This NVQ is ideal for people who have the scope to bring about permanent improvements in service delivery that benefit their organisation and its customers. These people don't necessarily have to be in a role where they're directly responsible for people.

Facilities

Location

Start date

Horncastle (Lincolnshire)
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9a North Street, LN9 5EB

Start date

On request
Lincolnshire
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Start date

On request
On Site (Lincolnshire)
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Start date

On request

About this course

A level 2 qualification would be useful as a means of progression but also more importantly is a role that allows the candidate to be in charge of customer service and monitor its effectiveness.

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Reviews

5.0
  • SDL were very friendly and also honoured all appointments and I always felt supported throughout. I enjoyed the course and would recommend this to anyone who is looking to get a national qualification in Customer Service. Many thanks to all of you.
    ← | →
  • We deceide that all frontline staff would benefit from undertaking this qualification -we negotiated this with SDL and decided on appropriate units to be taken including an extra unit that was over and above the full qualification but was very useful to us as a business. SDL were there to support and also to advise throughout and we are extremely pleased with the service and that all the staff now have a level 3 - it has and will continue to help our business.
    ← | →
100%
5.0
excellent

Course rating

Recommended

Centre rating

Natalie Forman

5.0
30/04/2011
What I would highlight: SDL were very friendly and also honoured all appointments and I always felt supported throughout. I enjoyed the course and would recommend this to anyone who is looking to get a national qualification in Customer Service. Many thanks to all of you.
Would you recommend this course?: Yes

Progress Training

5.0
28/07/2010
What I would highlight: We deceide that all frontline staff would benefit from undertaking this qualification -we negotiated this with SDL and decided on appropriate units to be taken including an extra unit that was over and above the full qualification but was very useful to us as a business. SDL were there to support and also to advise throughout and we are extremely pleased with the service and that all the staff now have a level 3 - it has and will continue to help our business.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

Course programme

Aimed at candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervision or on their own, such as in commercial customer service, management, PR and recruitment to name but a few.

Suitable for candidates who can influence and make changes in their workplace, use the organisation's rules and policies to deliver excellent customer service, have good communication skills and can translate these to a variety of media, pursue the goal of excellence and demonstrate knowing the customer.

Additional information

Comments: Starts to suit the individual/organisation. These qualifications are about working in a retail environment. You will find them appropriate if you are: Already competent in basic retail skills and require recognition of a wider range of abilities in retailing. Wishing to demonstrate competence gained previously in retailing or associated industries. These qualifications are very flexible in structure enabling the organisation and individual to choose the optional units which best suit their work situation and job role.
Career opportunities: This NVQ is ideal for people who have the scope to bring about permanent improvements in service delivery that benefit their organisation and its customers. These people don’t necessarily have to be in a role where they’re directly responsible for people.
Credits/Points: 42 credits
Contact person: SDL Training Ltd.

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Customer Service NVQ Diploma Level 3

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