Customer Service NVQ Diploma - Level 3

In order to complete the level 3 qualification you will have to complete the mandatory units and a selection of the optional units listed below. Details of how many units you need to take will depend on the size of qualification you take.

Mandatory Units
F3 Demonstrate understanding of customer service

Here are some examples of the units that you may cover with in your qualification. More options are availiable to you however, these will be discussed on you first meeting with your assessor.

A10 Deal with customers face to face

B4 Recognise diversity when delivering customer service

C7 Process customer service complaints

D12 Gather, analyse and interpret customer feedback

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