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Customer Service NVQ Level 2 and 3

in Alliance Learning (England)

Classes Vocational

Place:

Bolton

Price:

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Duration:

12 Months

Start:

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Requirements:

Interested individuals must already be working in a role which involves dealing with the public and ... see more

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Course objectives:

A Customer Service NVQ can be achieved whatever your job role. It is not only for people working in a specified customer service function or for those working with the general public.

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Course details

Type Vocational Duration 12 Months
Method / place Contact course provider Inhouse / Classes in Bolton where
Suitability This course is intended for anybody in an organisation dealing regularly with customers either on the telephone or face to face.
Course objectives A Customer Service NVQ can be achieved whatever your job role. It is not only for people working in a specified customer service function or for those working with the general public.
Requirements
Interested individuals must already be working in a role which involves dealing with the public and reside within the Greater Manchester area, UK.
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the
course provider
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Course programme

Customer Service NVQ Level 2 and 3
Awarding Body:

OCR

Duration:

Approximately 12 months per qualification.

Course Content:

NVQ Level 2: 5 units (4 Mandatory, 1 Optional)
NVQ Level 3: 6 units (5 Mandatory, 1 Optional)
NVQ Level 2: (8 Units)

4 Mandatory Units

  • Give customers a positive impressions of yourself and your organisation


  • Deliver reliable customer service


  • Develop customer relationships


  • Resolve customer service problems.


    1 Optional Units
    You choose with guidance, if needed 5 units that are suitable for the environment you work in.

    NVQ Level 3 (8 Units):

    5 Mandatory Units



  • Organise, deliver and maintain reliable customer service


  • Improve customer relationships.


  • Work with others to improve customer service


  • Monitor and solve customer service problems


  • Promote continuous improvement.


    1 Optional Units


    You choose with guidance, if needed, 6
    units that are suitable for the environment
    you work in.

    Visits:

    You will receive approximately 8-10 visits.
    These may vary depending on whether an
    in-house assessor is available or not.

    Price:

    Level 1: £695.00
    Level 2: £895.00
    Level 3: £1100.00

    Roll-on, roll-off programme.
  • see the full course programme

    on request

    get more information on the programme directly from Alliance Learning.

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    Venues and dates



    Where Bolton, The Hurst Building, Horwich Loco Estate, Chorley New Road, Horwich
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    On Alliance Learning

    Provider description
    Alliance Learning based in Bolton is one of largest independent training providers in the North West and has over forty years experience in the training industry. Our staff have many years experience in their relevant training areas and have a friendly professional approach to training, they thrive on helping people to develop, learn new skills and fulfill their potential.

    Here at Alliance Learning we offer the very highest quality Apprenticeships and commercial training courses available in the North West. Whether it’s an Apprenticeship or a Health & Safety training course, we have the complete training solution for you.
    Advantages of studying with Alliance Learning
    At Alliance Learning we work closely with employers to ensure that training and development plans are at the heart of achieving success. Alliance Learning is a Registered Charity and as an Investor in People company believes in the continuous professional development of staff to ensure that specialist skills keep pace with innovation and technology.
    Course provider history
    Alliance Learning is one of the North West's largest independent training providers and has over 40 years experience in the training industry.
    Specialises in
    We specialise in recruitment and training of young people through the delivery of Government funded Apprenticeship programmes, across a range of occupational areas. We have a well-established reputation for excellence in vocational training provision and have recently been awarded a Centre of Vocational Excellence (CoVE) for our work in the Fabrication & Welding Engineering field.

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    Words related to the courses viewed: customer service customer relationship management customer care

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