Customer Service NVQ Level 2
NVQ
Inhouse
£ 1,250
+ VAT
Description
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Type
NVQ
-
Methodology
Inhouse
-
Duration
24 Weeks
This course covers a series of assessments, training sessions, portfolios and observations related to Customer Service
Important information
Government funding available
Reviews
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Course programme
Customer Service NVQ Level 2
Duration: 18-24 weeks
Date(s): At a venue, date and time to suit you
Programme and Content:
Session 1
Induction-Introduction to Institute of Leadership and Management.
What is an NVQ? Health and Safety, Study skills, Registration and paperwork, Completion of CV Exercise, Organisational structure, Job description, Identification of organisational and personal objectives. Assignment and Action Plan for Initial evidence collection.
Session 2
Training session-Prepare yourself to deliver good customer service within the rules
Development of Individual Learning Plan / Action Plan. Training on Team Development and Communication, allocating and checking work and assignment set for carrying out Team Briefing to be observed. Assessment Plan agreed.
Session 3
1 to 1 Assessments.
Each learner to has a 1 to 1 session with tutor/assessor to review own self development and portfolio progress and evidence. Action Plan for further work to be agreed and set. Session 4 Training session-Impression, Image and Delivery of Customer Service. Review of learning and assignments, update of Learning Plan / Action Plan on assessments of
Prepare yourself to deliver good customer service. Review of learning and set assignments for future units.
Session 5
1 to 1 Assessments.
Each learner to have a 1 to 1 session with tutor/assessor to review own self development and portfolio progress and evidence. Action Plan for further work to be agreed and set.
Session 6 Training session-Handling Problems, Develop and Improve Review of learning and assignments, update of Learning Plan / Action Plan on assessments of Prepare yourself to deliver good customer service. Review of learning and set assignments for future units.
Session 7
1 to 1 Observation Assessments.
Each learner to have a 1 to 1 session with tutor/assessor to review own self development and portfolio progress and evidence. Action Plan for further work to be agreed and set.
Session 8
Final Portfolio Assessment
Training Approach:
All training sessions will be participative and interactive.
Assessment Approach:
To successfully gain the NVQ Level 2 in Customer Care, delegates must successfully demonstrate competence in each of the modules and produce portfolio of evidence.
Funding Eligibility under Train to Gain:
If you are an employer based in East Anglia or East London you may be eligible for full funding.
Beneficiaries who have attained qualifications must be lower then Level 2 equivalent: e.g.
NVQ Level 2 RSA diploma
2 or 3 AS level or equivalent BTEC, SCOTVEC first or general diploma
5 or more O level or GCSE grades A-C GNVQ intermediate
City & Guilds craft 50% of Trade apprenticeship
1 A level 33% of Scottish CSYS
1 or 2 SCE higher
Private Costs:
One-to-one £ £1250.00
A group of 2-6 people £1050.00 per person
A group of 6 or more £895.00 per person
Duration: 18-24 weeks
Date(s): At a venue, date and time to suit you
Programme and Content:
Session 1
Induction-Introduction to Institute of Leadership and Management.
What is an NVQ? Health and Safety, Study skills, Registration and paperwork, Completion of CV Exercise, Organisational structure, Job description, Identification of organisational and personal objectives. Assignment and Action Plan for Initial evidence collection.
Session 2
Training session-Prepare yourself to deliver good customer service within the rules
Development of Individual Learning Plan / Action Plan. Training on Team Development and Communication, allocating and checking work and assignment set for carrying out Team Briefing to be observed. Assessment Plan agreed.
Session 3
1 to 1 Assessments.
Each learner to has a 1 to 1 session with tutor/assessor to review own self development and portfolio progress and evidence. Action Plan for further work to be agreed and set. Session 4 Training session-Impression, Image and Delivery of Customer Service. Review of learning and assignments, update of Learning Plan / Action Plan on assessments of
Prepare yourself to deliver good customer service. Review of learning and set assignments for future units.
Session 5
1 to 1 Assessments.
Each learner to have a 1 to 1 session with tutor/assessor to review own self development and portfolio progress and evidence. Action Plan for further work to be agreed and set.
Session 6 Training session-Handling Problems, Develop and Improve Review of learning and assignments, update of Learning Plan / Action Plan on assessments of Prepare yourself to deliver good customer service. Review of learning and set assignments for future units.
Session 7
1 to 1 Observation Assessments.
Each learner to have a 1 to 1 session with tutor/assessor to review own self development and portfolio progress and evidence. Action Plan for further work to be agreed and set.
Session 8
Final Portfolio Assessment
Training Approach:
All training sessions will be participative and interactive.
Assessment Approach:
To successfully gain the NVQ Level 2 in Customer Care, delegates must successfully demonstrate competence in each of the modules and produce portfolio of evidence.
Funding Eligibility under Train to Gain:
If you are an employer based in East Anglia or East London you may be eligible for full funding.
Beneficiaries who have attained qualifications must be lower then Level 2 equivalent: e.g.
NVQ Level 2 RSA diploma
2 or 3 AS level or equivalent BTEC, SCOTVEC first or general diploma
5 or more O level or GCSE grades A-C GNVQ intermediate
City & Guilds craft 50% of Trade apprenticeship
1 A level 33% of Scottish CSYS
1 or 2 SCE higher
Private Costs:
One-to-one £ £1250.00
A group of 2-6 people £1050.00 per person
A group of 6 or more £895.00 per person
Customer Service NVQ Level 2
£ 1,250
+ VAT