Customer Service NVQ Level 2

NVQ

In Leicester

Price on request

Description

  • Type

    NVQ

  • Location

    Leicester

Important information

Government funding available

Facilities

Location

Start date

Leicester (Leicestershire)
See map
15 Putney Road West, Freemens Common, LE2 7TB

Start date

On request

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Course programme

Level 2 - To achieve a Level 2 qualification you must complete the two mandatory units and 5 Optional Units, with at least one unit from each theme.

Mandatory Units

  • Prepare yourself to deliver good customer service

  • Provide customer service within the rules

Themes and Units

Impression and Image
- Give customers a positive impression of yourself and your organisation
- Promote additional services or products to customers
- Process customer service information
- Live up to the customer service promise
- Make customer service personal
-Go the extra mile in customer service
- Deal with customers in writing using ICT
- Deal with customers face to face
- Dealw ith customers by telephone

Delivery
- Deliver reliable customer service
- Deliver customer service on your customers premises
- Recognise diversity when delivering customer service

Handling Problems
- Recognise and deal with customer queries, requests and problems
- Resolve customer service problems

Development and Improvement
- Develop customer relationships
- Support customer service improvements
- Develop personal performance through delivering customer service

Customer Service NVQ Level 2

Price on request