Customer Service NVQ Level 2 with Home Study

1. HOME STUDY
2. YOUR WORK BOOK WILL BE EMAILED TO YOU SO YOU CAN PRINT OFF, WE CAN PRINT AND POST TO YOU BUT THERE WILL BE A £10 CHARGE
3. Communicate using customer service language
4. Follow the rules to deliver customer service
5. Maintain a positive and customer-friendly attitude
6. Deal with customers face to face
7. Deal with incoming telephone calls from customers
8. Make telephone calls to customers
9. Deal with customers in writing or electronically
10. Use customer service as a competitive tool
11. Organise the promotion of additional services or products to customers
12. Build a customer service knowledge set
13. Adapt your behaviour to give a good customer service impression
14. Recognise diversity when delivering customer service
15. Deal with customers across a language divide
16. Use questioning techniques when delivering customer service
17. Deal with customers using bespoke software
18. Deliver customer service to difficult customers
19. Monitor and solve customer service problems

All our courses carry CPD points.

Once you have completed the course successfully, you will receive an accredited certificate, allowing you to gain insurance and start up your new business. This course is accredited by the following organisations:

• BABTAC (British Association of Beauty Therapists & Cosmetology)
• Professional Beauty Direct
• Guild of Holistic Therapists
• Guild of Beauty Therapists
• Guild of Nail Technicians
• ABT (Associated Beauty Therapists)
• NVQ
• VRQ
• City & Guilds
• Salon Gold