Customer Service NVQ Level 3
NVQ
In Leicester
Description
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Type
NVQ
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Location
Leicester
Important information
Government funding available
Facilities
Location
Start date
Start date
Reviews
Course programme
To achieve a level 3 qualification you must complete the two mandatory units and 6 Optional Units, with at least one unit from each theme
Mandatory Units
- Understand customer service to improve service delivery
- Know the rules to follow when developing customer service
Themes and Units
Impression and Image
- Make customer service personal
- Go the extra mile in customer service
- Deal with customers in writing using ICT
- use customer service as a competitive tool
- Organise the promotion of services or products to customers
Delivery
- Deliver customer service on your premises
- Recognise diversity when delivering customer service
- Deliver customer service using service partnerships
- Organise the delivery of reliable customer service
- Improve customer relationships
Handling Problems
- Monitor and solve customer service problems
- Apply risk assessment to customer service
- Process customer service complaints
Development and Improvement
- work with others to improve customer service
- Promote continuous improvement in customer service
- Develop your own and others customer service skills
- Lead a team to improve customer service
- Gather, analyse and interpret customer feedback.
Customer Service NVQ Level 3