Customer Service NVQ Level 3

Customer Service NVQ Level 3
All aspects of offering a good service to your customers are covered in the NVQ. Candidates need to be working in a customer service role.

What does the course involve?
NVQs are nationally recognised qualifications that consist of work-based assessments that demonstrate knowledge, skills and competence. They have the advantage that they are more flexible in terms of students' time than conventional qualifications.

What will I study?
Students will need to complete two mandatory units plus six optional unit to complete the qualification.
Mandatory Units Understand customer service to improve service delivery and Know the rules to follow when developing customer service.

Optional Units Choice of 18 optional units across 4 themes: Impression and Image, Delivery, Handling Problems, Development and Improvement. You must choose at least one optional unit from each theme.

What are the entry requirements for Customer Service NVQ Level 3?

• Some previous experience is desirable.

How is the course assessed?

• Portfolio of evidence

What else do I need to know?

Frequently Asked Questions
What;'s the difference between an NVQ and a taught course?
An NVQ is designed to collect individual evidence from your workplace regarding your skills and experience. A taught course is based in the training room consisiting of a series of classes /workshops.

What's the difference between an NVQ and an apprenticeship>?
An NVQ is one element of an apprenticeship the other two being a technical certificate (taught course) and key skills (number and communications).

How does an NVQ operate at Cirencester College Business School?
You will be allocated an individual assesor who will check you are on the right course and undertake a full induction. They will then meet with you every 5/6 weeks to monitor your progress.

How do I make sure that I keep up to date with my course?
You will be set an objective each time you meet with your assessor. You should ensure that you achieve this before you next have an appointment.

What's the difference between a level 3 and level 2 & 4?
There are expectations that you would have reached a good level of competence and experience to undertake a level 3. If you are at an operational level than a level 2 might be more appropriate. Or, if you have a considerable level of experience it may be that level 4 is more appropriate. Please make sure you have reviewed all three levels before making a decision.

This information is believed to be correct. Cirencester College continually updates and reviews its provision to ensure that it meets the needs of the community. Therefore the right to amend, change or delete learning programmes, accreditation routes or terms and conditions relating to entitlement to study is reserved at all times. We aim to provide open access to a comprehensive range of high quality education and training for the whole community over the age of 16 regardless of race, class, belief, language, gender, sexual orientation, disability, previous educational attainment or particular circumstances.