Customer Service NVQ Level 3 with Home Study

1. HOME STUDY
2. YOUR WORK BOOK WILL BE EMAILED TO YOU SO YOU CAN PRINT OFF, WE CAN PRINT AND POST TO YOU BUT THERE WILL BE A £10 CHARGE
3. Demonstrate understanding of customer service
4. Demonstrate understanding of the rules that impact on improvements in customer service
5. Organise the delivery of reliable customer service
6. Improve the customer relationship
7. Maintain and develop a healthy and safe customer service environment
8. Plan, organise and control customer service operations
9. Review the quality of customer service
10. Build and maintain effective customer relations
11. Deliver seamless customer service with a team
12. Deliver reliable customer service
13. Deliver customer service on your customer’s premises
14. Recognise diversity when delivering customer service
15. Deal with customers across a language divide
16. Use questioning techniques when delivering customer service
17. Deal with customers using bespoke software
18. Maintain customer service through effective handover
19. Deliver customer service using service partnerships
20. Resolve customer service problems
21. Deliver customer service to difficult customers
22. Lead a team to improve customer service
23. Gather, analyse and interpret customer feedback
24. Monitor the quality of customer service transactions
25. Implement quality improvements to customer service
26. Plan and organise the development of customer service staff
27. Develop a customer service strategy for a part of an organisation
28. Manage a customer service award programme
29. Apply technology or other resources to improve customer service
30. Lead a team to improve customer service
31. Gather, analyse and interpret customer feedback
32. Monitor the quality of customer service transactions
33. Implement quality improvements to customer service
34. Plan and organise the development of customer service staff
35. Develop a customer service strategy for a part of an organisation
36. Manage a customer service award programme
37. Apply technology or other resources to improve customer service

All our courses carry CPD points.

Once you have completed the course successfully, you will receive an accredited certificate, allowing you to gain insurance and start up your new business. This course is accredited by the following organisations:

• BABTAC (British Association of Beauty Therapists & Cosmetology)
• Professional Beauty Direct
• Guild of Holistic Therapists
• Guild of Beauty Therapists
• Guild of Nail Technicians
• ABT (Associated Beauty Therapists)
• NVQ
• VRQ
• City & Guilds
• Salon Gold