Customer Service in the Retail Sector

Wakefield College
In Wakefield

Price on request
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Important information

  • A Level
  • Wakefield

To help you get the best possible start in Retail, the Retail Works programme has been created after consultation with major retailers such as Sainsbury’s and the John Lewis Partnership. Our Retail Works programme will give you the skills you need, whether you are out of work or employed in a different sector, to apply for and secure a job in retail. The programme is modular – you can complete the whole programme (a total of five days) or choose the modules you feel will be most useful to you. This module focuses on customers and how to meet their needs in the retail sector.

Important information

Where and when

Starts Location
On request
Thornes Park, WF2 8QZ, West Yorkshire, England
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Frequent Asked Questions

· Requirements

Entry Requirements There are no specific entry qualifications other than the ability to commit to attend all training hours.


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What you'll learn on the course

Customer Service
Skills and Training

Course programme

What you will Study The objectives of this module are to enable you to:- * Identify what makes us form impressions * Use tips in order to make a positive impression on your customers * Define good customer service * Recognise the importance of good customer service * Understand customers’ needs and expectations * Understand why customers complain and how to deal with complaints * Understand how the law protects customers’ rights * Identify the different forms of communication * Use listening skills to identify the needs of customers and colleagues * Develop questioning skills
How you will Learn By a variety of methods including practical activities, group work, role play, question and answer sessions.
How you will be Assessed You will produce a workbook, and also be assessed by direct questioning and observation of practical activities.

Additional information

Fee Information Course Costs (subject to change) These fees relate to 2015/16 Tuition fee: £100 per person

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