Data Protection and Freedom of Information Acts Training
Course
Inhouse
Description
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Type
Course
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Methodology
Inhouse
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Duration
2 Days
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Start date
Different dates available
As you may already know, if members of your staff deal with customer information such as financial records, individual’s circumstances and personal details, they must be aware of the Data Protection Act 1998 and in some cases The Freedom of Information Act 2005.
Your organisation is legally required to demonstrate compliance to these important pieces of legislation.
It’s not about scare mongering, but making sure you are secure.
Non-conformance carries financial penalties but more importantly could damage your organisation’s reputation, customer confidence and incur unnecessary costly management time.
As part of our portfolio of professional development programmes we offer training sessions that provide an overview of current legislation raising understanding and awareness of storing and processing of personal data.
This training programme is typically delivered in English.
Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates.
Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information.
Facilities
Location
Start date
Start date
About this course
As a result of attending your staff will increase:
❖their awareness and confidence in the necessary dos and don’ts regarding the current legislation
❖their consistency in working methods across the team and knowledge in how to deal with storage and processing of customer information
❖their organisational security.
All front-line staff involved with interacting with customers and the general public. Anyone who handles information about members of the general public. Managers seeking to ensure key principles and methods are applied.
Reviews
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Helpful trainers ran the course to our timetable and budget.
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Course rating
Recommended
Centre rating
Call centre manager
Subjects
- Compliance
- Database Management
- Data Protection
- Financial
- Financial Training
- Database monitoring
- Data Protection Act
- Freedom of Information Act
- Data Processing
- Data Breach
- Sensitive Data
- Data Legislation
Course programme
Our format is ideal for anyone who handles personal information, in both the public and private sector. It’s designed to be easy to understand and includes the following topics:
❖key facts and protection principles
❖guidelines for processing sensitive data
❖how to identify and manage data that can cause damage or distress
❖correction and removal of inaccurate data
❖using email and SMS text messages
❖data protection myths and realities
❖good practice guidelines
❖offences and exceptions
Data Protection and Freedom of Information Acts Training