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Dealing Effectively with Difficult People and Situations

in GBC Learning & Development (England)

Classes Training

Place:

London, Guildford

Price:

£295 + VAT

Duration:

1 Day

Start:

07/01/2009 other dates
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Course objectives:

· To understand behaviour and its effects · To develop communication skills that help deal effectively with situations · To recognise three different behaviour types · To be able to deal more confidently with difficult situations so that no one feels a 'loser'

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Course details

Type Training Duration 1 Day

Method / place Contact course provider Inhouse / Classes in London, Guildford where

Suitability All those who want to be more confident and professional when dealing with difficult 'people' situations at work - customers, colleagues or supervisors.

Course objectives · To understand behaviour and its effects · To develop communication skills that help deal effectively with situations · To recognise three different behaviour types · To be able to deal more confidently with difficult situations so that no one feels a 'loser'

Price

£295 + VAT

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Course programme

Dealing Effectively with Difficult People and Situations

Dealing Effectively with Difficult People and Situations

YOU WILL LEARN:
· To use your increased understanding of human behaviour and its effects on others
· To utilise specific communication skills that will help control difficult situations
· To identify passive, aggressive and assertive behaviour - and the effect of this behaviour on others
· To adopt a professional and appropriate style of behaviour when handling difficult situations
· Appropriate delegation
· How to handle confrontation

DETAILS:
Duration: 1 Day
Cost: £295

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Venues and dates


Where	Guildford, P O Box 1073
When	Start: 07/01/2009 Finish: 07/01/2009 See calendar

Where	London, Warnford Court, 29 Throgmorton St
When	Start: 18/02/2009 Finish: 18/02/2009 See calendar

Where	Guildford, P O Box 1073
When	Start: 25/03/2009 Finish: 25/03/2009 See calendar

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Dealing Effectively with Difficult People and Situations

in GBC Learning & Development (England)

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Dealing Effectively with Difficult People and Situations

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