Dealing with Aggression, Conflict and Difficult People

Discover how to deal with situations involving people who are aggresive or difficult with this one day seminar. Develop the skills needed to deal effectively with aggression, conflict and difficult people and understand the process of putting these skills into practice within the workplace.

Why Choose Truro and Penwith College Business Centre?

• One of the Top Ten Colleges in the UK
• One of the few Colleges to be awarded Beacon College status
• Awarded the Training Quality Standard for providing outstanding training and development for employers
• The first College in the UK to be awarded Designated Outstanding status by Ofsted (Nov 2006)
• One of the newest and most innovative Colleges in the UK
• First College in the country to gain College wide matrix accreditation
• Management tutor recognised as one of the top three in the country by ILM
• Awarded the Sfedi Centre of Excellence in Enterprise and Business Support
• Member of the South West Business Skills Academy a group of world-class learning providers.
• Outstanding Learning Resources Centres, building and facilities