Dealing with Difficult Behaviour

Pebblestone Training Ltd
In Manchester, Birmingham, Reading and 5 other venues

£495
+ VAT
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Important information

Typology Training
Location At 8 venues
Duration 2 Days
Description


Suitable for: Everyone

Venues

Where and when

Starts Location
On request
Birmingham
West Midlands, England
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On request
Bristol
Avon, England
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On request
Cardiff
Cardiff, Wales
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On request
Leeds
West Yorkshire, England
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On request
Manchester
Greater Manchester, England
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See all (9)
Starts On request
Location
Birmingham
West Midlands, England
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Starts On request
Location
Bristol
Avon, England
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Starts On request
Location
Cardiff
Cardiff, Wales
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Starts On request
Location
Leeds
West Yorkshire, England
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Starts On request
Location
Manchester
Greater Manchester, England
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Starts On request
Location
Oxford
Oxfordshire, England
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Starts On request
Location
Plymouth
Devon, England
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Starts On request
Location
Reading
Berkshire, England
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Starts On request
Location

Course programme

Today's managers regularly have to deal with performance issues. It could be a motivational or attitude problems but it will always affect the person's ability to perform their job. This programme explores the principles and techniques to recognise and deal with difficult behaviour and offer support through to a solution.

Details:

  • When it is appropriate ?
  • Helping style matrix
  • Performance model
  • Effective istening skills
  • Questioning techniques
  • What would you do if ........
  • Transactional analysis
  • Life positions
  • Interventions / structure
  • force field analysis
  • Action planning

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