Dealing With Difficult People Courses - Conflict Management
Course
In Cardiff
Description
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Type
Course
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Location
Cardiff (Wales)
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Duration
1 Day
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Start date
Different dates available
Courseware Folder Certificate Experienced Instructor Materials Refreshments
Facilities
Location
Start date
Start date
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 8 years
Subjects
- Conflict
- Conflict Management
- Management
- IT
- Difficult People
- Communication Training
- IT Management
- Skills and Training
Course programme
Introduction
Have you ever had a conflict with someone and wished afterwards that you could have handled it better? Conflict comes about from differences - in needs, values and motivations. Sometimes through these differences we complement each other but sometimes we will conflict. Conflict is not a problem in itself - it is what we do with it that counts. Conflict management builds stronger and more cohesive organisations and more rewarding relationships, enabling personal differences to be bypassed and new possibilities to be opened up.
Pre-Requisites
There are no pre-requisites.
Who should attend?
Anyone who feels they would like to identify, understand and gain control of any conflict in their working lives.
What will you learn?
- Identify different types of conflict at work
- Transform problems into creative opportunities
- Apply strategies to attack the problem not the person
- Practice being more assertive in conflict situations
- Improve your communication skills to deal with difficult people more effectively.
- Discover tips and techniques to deal with difficult people
Course Outline
Introduction to Conflict & Dealing with Difficult People
- Introduction to conflict
- Identifying different types of conflict
- Your preferred method of dealing with conflict
- Escalating levels of conflict
Attitude Behaviour & Skills needed in Conflict Resolution
- The RED/BLUE game
- Eliminating “Power Over” to build “Power With” others
- Attitude & behaviours in conflict
- WIN/WIN approach Vs Compromise
- Exploring our responses to conflict – react or respond?
- Two models for approaching conflict – perfection & discovery
- The 4 steps to creating a more creative response to conflict
- Converting conflict into opportunity
Using Assertive Behaviour with Difficult People
- Recognising assertive, non-assertive and aggressive behaviour
- Benefits of being assertive
- Attacking the problem, not the person
- Expressing fear, anger, hurt and frustration assertively
- Being assertive in different types of conflict situations
Effective Communication Techniques
- Using listening skills
- Non-verbal communication
- Top tips for communicating with difficult people
Additional information
- Learn how to handle conflict efficiently in the workplace
- Utilise conflict to build stronger relationships
- Identify different types of conflict
- GUARANTEED LOWEST PRICE IN THE INDUSTRY!
- Training in luxury venues
- Courses delivered by world class training instructors
- Training course includes certificates
- Book Online or Call 01344 203999 to speak to a training advisor today
Dealing With Difficult People Courses - Conflict Management