Dealing With Difficult People Courses - Conflict Management

Course

In Cardiff

£ 995 + VAT

Description

  • Type

    Course

  • Location

    Cardiff (Wales)

  • Duration

    1 Day

  • Start date

    Different dates available

Courseware Folder Certificate Experienced Instructor Materials Refreshments

Facilities

Location

Start date

Cardiff
See map
Castle Street, CF10 1SZ

Start date

Different dates availableEnrolment now open

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Reviews

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 8 years

Subjects

  • Conflict
  • Conflict Management
  • Management
  • IT
  • Difficult People
  • Communication Training
  • IT Management
  • Skills and Training

Course programme

The Knowledge Academy Dealing with Difficult People 1 day course covers the following topics:

Introduction

Have you ever had a conflict with someone and wished afterwards that you could have handled it better? Conflict comes about from differences - in needs, values and motivations. Sometimes through these differences we complement each other but sometimes we will conflict. Conflict is not a problem in itself - it is what we do with it that counts. Conflict management builds stronger and more cohesive organisations and more rewarding relationships, enabling personal differences to be bypassed and new possibilities to be opened up.

Pre-Requisites

There are no pre-requisites.

Who should attend?

Anyone who feels they would like to identify, understand and gain control of any conflict in their working lives.

What will you learn?

  • Identify different types of conflict at work
  • Transform problems into creative opportunities
  • Apply strategies to attack the problem not the person
  • Practice being more assertive in conflict situations
  • Improve your communication skills to deal with difficult people more effectively.
  • Discover tips and techniques to deal with difficult people

Course Outline

Introduction to Conflict & Dealing with Difficult People

  • Introduction to conflict
  • Identifying different types of conflict
  • Your preferred method of dealing with conflict
  • Escalating levels of conflict

Attitude Behaviour & Skills needed in Conflict Resolution

  • The RED/BLUE game
  • Eliminating “Power Over” to build “Power With” others
  • Attitude & behaviours in conflict
  • WIN/WIN approach Vs Compromise
  • Exploring our responses to conflict – react or respond?
  • Two models for approaching conflict – perfection & discovery
  • The 4 steps to creating a more creative response to conflict
  • Converting conflict into opportunity

Using Assertive Behaviour with Difficult People

  • Recognising assertive, non-assertive and aggressive behaviour
  • Benefits of being assertive
  • Attacking the problem, not the person
  • Expressing fear, anger, hurt and frustration assertively
  • Being assertive in different types of conflict situations

Effective Communication Techniques

  • Using listening skills
  • Non-verbal communication
  • Top tips for communicating with difficult people

Additional information

  • Learn how to handle conflict efficiently in the workplace
  • Utilise conflict to build stronger relationships
  • Identify different types of conflict
  • GUARANTEED LOWEST PRICE IN THE INDUSTRY!
  • Training in luxury venues
  • Courses delivered by world class training instructors
  • Training course includes certificates
  • Book Online or Call 01344 203999 to speak to a training advisor today

Dealing With Difficult People Courses - Conflict Management

£ 995 + VAT