Dealing with Difficult Situations
Vocational qualification
In Abingdon
Description
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Type
Vocational qualification
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Location
Abingdon
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Duration
1 Day
Aimed at: All those who may have to deal with tricky situations whether with customers, staff or even management. This 3 hour course aims to enable delegates to understand why people can become aggressive and difficult. It will provide delegates with a number of strategies to deal with such situations safely and effectively. Content. Understanding yourself and others. Styles of behaviour.
Facilities
Location
Start date
Start date
Reviews
Course programme
Dealing with Difficult Situations
- Subject area:Business & Management Skills
- Course type:For employers
Course description
o Aimed at: All those who may have to deal with tricky situations whether with customers, staff or even management.
This 3 hour course aims to enable delegates to understand why people can become aggressive and difficult. It will provide delegates with a number of strategies to deal with such situations safely and effectively.
Content
• Understanding yourself and others
• Styles of behaviour
• Dealing with complaints
• Problem situations and how to resolve them
•Being assertive not aggressive
Final award
College Attendance Certificate
Entry requirements
none
Career steps
n/a
Code Campus Duration Start date Day(s) Times Fees
XSMF330P Milton Park 1 day 15 Oct 2009 Thu 9:30am â€" 12:45pm £60
Dealing with Difficult Situations