Dealing with Difficult Situations

Vocational qualification

In Abingdon

Price on request

Description

  • Type

    Vocational qualification

  • Location

    Abingdon

  • Duration

    1 Day

Aimed at: All those who may have to deal with tricky situations whether with customers, staff or even management. This 3 hour course aims to enable delegates to understand why people can become aggressive and difficult. It will provide delegates with a number of strategies to deal with such situations safely and effectively. Content. Understanding yourself and others. Styles of behaviour.

Facilities

Location

Start date

Abingdon (Oxfordshire)
See map
Wootton Road, OX14 1GG

Start date

On request

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Reviews

Course programme


Dealing with Difficult Situations
  • Subject area:Business & Management Skills
  • Course type:For employers


Course description
o Aimed at: All those who may have to deal with tricky situations whether with customers, staff or even management.
This 3 hour course aims to enable delegates to understand why people can become aggressive and difficult. It will provide delegates with a number of strategies to deal with such situations safely and effectively.
Content
• Understanding yourself and others
• Styles of behaviour
• Dealing with complaints
• Problem situations and how to resolve them
•Being assertive not aggressive

Final award
College Attendance Certificate

Entry requirements
none

Career steps
n/a

Code Campus Duration Start date Day(s) Times Fees
XSMF330P Milton Park 1 day 15 Oct 2009 Thu 9:30am â€" 12:45pm £60

Dealing with Difficult Situations

Price on request