Debt Management And Credit Control (Level 3)

Credit Control & Debt Management (Level 3 Award)

The Level 3 Diploma in Debt Management & Credit Control course is divided into 3 comprehensive units:

Unit 1 – Credit Control

Credit
- Cutting down on credit
- Bad debts
- Sales discounts
Is my customer credit worthy?
- Credit application form
- Trade references
- Bankers references
- Credit checks
- Credit insurance
Credit control routines
- Terms and conditions of sale
- Interest
- Invoices
- Aged debt analysis and debt turn
Debt recovery through the courts
- The Courts and their powers of collection
- 3 track system – Full description in unit 2
Statutory demands, Insolvency and Bankruptcy
- Statutory demands
- Insolvency
- Winding up petitions
- Voluntary arrangements
- Administration orders
VAT and Tax relief for Bad debts
- What VAT relief is available?
- How to claim relief
- Tax relief

Unit 2 – Debt Management Agencies

Credit checking agencies
- An explanation of what credit checking agencies do
- The information they hold
- How to use their services.
Factoring companies
- A history of factoring,
- an explanation of how their products work
- The services they can offer.
Specialist Legal Services
- What services are on offer
- How to use their services effectively
The Courts
- How and when it is appropriate to use the courts
- Advice on applying for legal resolution
- The 3 track system
- Small Claims Track
- Fast Track
- Multi track
- Costs verses Settlement – Is it worth it?
Debt Collection Agents
- Bailiffs
- What are they?
- What are the costs involved?
- What are their collection powers?
- Sheriffs
- What are they?
- What are the costs involved?
- What are their collection powers?
- Private Debt Collections agents
- What are they?
- What are the costs involved?
- What are their collection powers?

Unit 3 – Communication

Telephone Communication
- Telephone skills
- Handling problems and objections
- Dealing with difficult customers and controlling anger
- How to gain commitment to pay
Written Communication
- When to choice written forms of communication
- Email verses letters – When is each format appropriate?
- Sample letters
- Request for payment
- Demand for payment
- Legal demand for payment
How to deal with customer responses
- Common responses and excuses
- How to reply to customer responses
- How to gain commitment

COURSE ASSESSMENT

This course is marked through a process of continuous assessment guided by your tutor following ABC Awards guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam.

Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by ABC Awards, as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.

COURSE FEES

Our aim is to provide you with the best deal available, therefore the registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Debt Management & Credit Control home study course is £368.75, though for a limited time we are offering you the opportunity to pay only £295 which is a 20% discount if you enrol online and pay in full.

You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £73.75 and then 4 equal payments of £73.75 per month. The first instalment is paid about a month after you receive your course.