Effective delegation

MODULE 1: Introduction and Course Overview

MODULE 2: Why Delegate?
Learning outcomes: Understand the advantages and disadvantages of delegation, why we delegate and why we resist delegating.

MODULE 3: What is Delegation?
Learning outcomes: Understand what delegation involves, the responsibilities and preparing for delegation.

MODULE 4: Picking the Right Person
Learning outcomes: Identify who is best placed to be the delegatee, did they demonstrate aptitude and/or motivation.

MODULE 5: The Delegation Meeting
Learning outcomes: Be able to clearly communicate the reason, responsibilities, standards and control levels for delegation.

MODULE 6: Levels of Authority
Learning outcomes: Understand that delegation needs authority and recognise what level of authority is required

MODULE 7: Giving Instructions
Learning outcomes: Learn how to be able to give clear, precise instructions, orders and requests.

MODULE 8: Communication Skills
Learning outcomes: Recognise the importance of using clear communications skills, including assetiveness, listening, and questioning effectively.

MODULE 9: Monitoring Delegation
Learning outcomes: Understand how to monitor delegated tasks effectively using a range of monitoring techniques.

MODULE 10: Giving Feedback
Learning outcomes: Be able to give positive, supportive feedback even when negative issues are encountered.

MODULE 11: Becoming a Good Delegator
Learning outcomes: Recognise the characteristics of effective delegators: being receptive to others and willing to give others a chance.

MODULE 12: Your Personal Action Plan