Delivering Excellence in Customer Service

Who is this course for?

All staff with a customer facing role and in a position to impact on the customer service standards of the organisation. Successful businesses today have a number of key ingredients that collectively contribute to this success. Whether it be outstanding products, great people, value for money or innovation, the overwhelming common denominator evident in all is the ability of the business to make their customers feel special and to deliver outstanding service on a consistent basis.

What qualifications or experience do I need ?

None

What will I study ?

This highly interactive course will give delegates the knowledge, understanding and confidence to deliver an outstanding service experience, while at the same time be ambassadors of service, with the skill to coach team members back in the workplace. At the end of the course delegates will be able to: Describe why it is critical for a business to have a customer-centric approach, define what an outstanding service experience should look like, demonstrate service excellence with confidence, identify the link between service and selling, recognise the importance of communication and rapport building and create a personal action plan that compliments their company's service strategy.

How will I be assessed ?

There is no exam on this course. The trainer will assess learners on an individual basis and support them if required.

What qualifications could I achieve ?

A college certificate of attendance will be issued on completion of the course.

How do I join the course ?

You can book online as no interview is required. Alternatively please contact 020 3764 4333.

Will I need an interview ?

No

Any extra costs for equipment/materials ?

No