Delivering Excellence in Customer Service

Successful businesses today have a number of key ingredients that collectively contribute to this success. Whether it be outstanding products, great people, value for money or innovation, the overwhelming common denominator evident in all is the ability of the business to make their customers feel special and to deliver outstanding service on a consistent basis.

Objectives of the Course

This highly interactive course will give delegates the knowledge, understanding and confidence to deliver an outstanding service experience, while at the same time be ambassadors of service, with the skill to coach team members back in the workplace.

By the end of the course delegates will be able to: •Describe why it is critical for a business to have a customer-centric approach
•Define what an outstanding service experience should look like
•Demonstrate service excellence with confidence
•Identify the link between service and selling
•Recognise the importance of communication and rapport building
•Create a personal action plan that compliments their company's service strategy

Central Sussex College is committed to providing you with guidance and support to help you make the most of your potential and achieve your goals! We offer an exciting range of academic qualifications, vocational subjects and apprenticeships – based at excellent facilities in Crawley, Haywards Heath, East Grinstead and Horsham. We have something for everyone – so whether you are just leaving school and looking to study for a BTEC or A Levels, are looking to retrain and gain new skills or take your studies further with professional qualification or higher level training at our University Centre, Central Sussex College can cater for you.