Dental Practice Administration

SyllabusThe course is divided up into seven units, as follows: Unit One Reception Skills

• General reception skills
• Duties of a Medical Receptionist
• Telephone skills
• Customer service
• Making and recording appointments

• Record keeping
• Communications
• Time management

• Typing and keyboard skills
• Microsoft office software
• Common medical software

• The skull & jaws
• Muscles of mastication
• Nerve supply of jaws and teeth
• Blood supply of jaws and teeth
• Topography of the mouth
• Tooth structure

• Supplies & supply procedures
• Appointment scheduling
• Receiving patients
• Dental abbreviations

• The importance of hygiene
• How to maintain hygiene standards
• Cleaning for infection control
• Waste disposal for infection control
• Health care associated infections

• The need for confidentiality
• The legal position
• Best practice
• Other legislation associated with record keeping

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 91 hrs.