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Developing a Partnership
Course
Online
Description
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Type
Workshop
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Methodology
Online
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Class hours
1h
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Duration
4 Weeks
When customer service providers give customers value that goes beyond the product or service offered, they create partnerships. Establishing partnerships with the customer is an important way to grow sales and a business. When a customer service worker adds value to a customer relationship, they can direct resources and capabilities in ways that really benefit every customer they come into contact with; they need to do more than give lip-service to the partnership. They need to measure customer satisfaction, learn how to add value to the relationship long-term, and give extraordinary customer service. This course discusses ways to build strong customer partnerships.
About this course
After completing this course, you should be able to:
•Identify feedback sources
•Define what a mystery shopper is and the purpose
•Name several feedback tools
•Recall how to interpret customer feedback
•Recognize some benefits feedback has for the customer
The course is aimed at anybody involved in Customer Service.
No prior qualification required. However, you will need basic IT skills and a computer with internet connection to take part in this course.
You get an IACET endorsed printable certificate on passing the final quiz and scoring 80% plus marks.
It is a Customer Service self-study course with access to the program for 4 weeks. It is a brand new course and therefore features the very latest in this subject area. It has been created by experienced and highly skilled training professionals. Hundreds of students have attended it through our virtual corridors, many of whom have gone on to be effective professionals in this sector.
On receiving your request a course advisor from Ed-Next will contact your through email or telephone to explain everything about this course, including how you can sign up, payment options and enrolment periods.
Reviews
Subjects
- Customer Service Skills
- Customer Care
- Customer Service
- Sales
- Customer Retention
- Sales Training
- Customer relationship
- Customer satisfaction
- Partnership
- Building partnerships
Teachers and trainers (1)
Teaching Staff
Teacher
Course programme
By the end of this course the learner will be able to:
- Define a partnership
- Recognize how measuring satisfaction builds partnerships
- Identify the benefit measurements give to customers
- Recall some ways to measure satisfaction
- List some extraordinary services that lead to strong partnerships
ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.
Additional information
Developing a Partnership