Developing Personal Impact

Developing Personal Impact

Details
 
Max number of participants: 6
Duration: 1 or 2 days
Available as: In-company and public course
 
Benefits
 

• Create a positive impression with clients and colleagues every time
• Build rapport and communicate effectively with others
• Feel comfortable saying what you want, even in difficult or challenging situations
• Assert your views with increased confidence and make an impact on others
• Raise your profile and make the most of the career opportunities available to you
• Practise powerful influencing techniques and get buy-in to your ideas
• Know how you come across to others and be able to adapt where needed
• Create impact in meetings, one-to-one situations and when you don’t have much to say
 
Course outline
 
First impressions
• Why first impressions are important
• How to manage the impression you create with clients, your boss and colleagues
• The difference between high and low impact
• Ways to make a positive first impression sustainable
 
Posture, body language and movement
• Learn the best way to stand to make sure you appear confident and self-assured
• What to do with your arms and hands
• How to move with ease and grace  
Handling questions effectively
• The importance of anticipating questions and preparing for anything people may ask you
• What to do when you can’t answer a question or someone interrupts you mid-flow
• Recognising the positive intention behind challenging behaviour and questions
 
Presenting ideas with impact
• How to avoid common pitfalls – fiddling, um-ing and ah-ing, other signs of nervousness
• Hints and tips for preparing your ideas in advance
• Visualising success and creating a positive mindset
• Dominant and submissive body language
• Adapt your behaviour to meet your audience's needs
 
Connecting with people
• Using the SOFTEN technique when greeting people
• How to establish and build rapport with others using NLP matching techniques
• How to change your mindset and improve the way you greet people significantly
 
Developing your voice
• The importance of voice and how to improve your vocal impact so you make a positive impression
• Learn about the impact pace, tone, volume and pitch have on others
• The power of the pause in creating impact
• Why speaking with conviction makes a difference
 
Behavioural flexibility and personal style
• Increase your self awareness and understanding of how you operate when under stress
• Identifying your behavioural style and understanding other people’s
• Why some behaviours are more likely to irritate you than others
• Adapting your style to build rapport and handle difficult behaviour effectively
 
Assertiveness, confidence and impact
• How assertiveness differs from aggression and passivity
• Individual rights and responsibilities
• How to express your views in a way that doesn’t violate the rights of others
• Practise techniques for behaving assertively
• How outer confidence depends on inner confidence
• Techniques for building even greater self-esteem, self-belief and self-confidence
 
Making an impact in meetings
• The importance of preparing to make an impact before the meeting
• Rights and responsibilities in meetings
• Expressing your views openly in meetings, events and other business situations
• How to make a positive impact even when you don’t have much to say
 
Raising your profile
• ‘Tooting your horn’ without bragging or boasting
• Creating a positive impact beyond your immediate work environment
• How to get people to acknowledge and value your skills and achievements
 
Influencing and persuading
• ‘Wimp talk’ vs ‘power talk’
• Using ethos (credibility & authority), pathos (connecting emotionally) and logos (logic) to influence others
• The importance of likeability in persuading others
Making an impact in social/networking situations
• How to get off to a good start when meeting people for the first time
• Making small talk using the OARS model – observe, ask, reveal, share
• Why being expressive and passionate is more important than what you say
 
Dealing with difficult people
• Discover why you find some people difficult to handle
• Putting yourself in the other person’s shoes
• How to handle challenging behaviour and communicate effectively despite differences in style
• How to handle other people’s emotions such as fear, anger and frustration