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Developing Your Personal Impact And Building Productive Relationships

in Hemsley Fraser (England)

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Course details

Type Course Duration 2 Days
Method / place Contact course provider Classes
Suitability If you're looking to improve your interpersonal relationships and reflect on what you are currently achieving compared to what you want to achieve, this workshop will give you the environment, support and guidance to create your personal strategy for improvement.
Price £929 + VAT
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Course programme

Developing Your Personal Impact And Building Productive Relationships
Perception of Yourself and the Image Portrayed to Others

  • Defining assertive, aggressive and submissive behaviour - how do others perceive you?

  • Identifying the 'emotional footprint' you want to leave with others

  • Presenting your point of view - helping others shape and develop their ideas of you
Defining and using Emotional Intelligence

  • What is Emotional Intelligence (EI)?

  • Using and developing EI in the workplace

  • The business benefits of using EI in the workplace
Your Strengths and Weaknesses and Tips and Techniques

  • The dynamics of interpersonal relationships

  • The essence of assertiveness and it's value for you personally and in the workplace

  • Adopting appropriate body language and voice tone to be consistent with the message you intended
Social Styles in Practice

  • What are the different social styles and which is your comfort zone?

  • How do you display this preference and how does that affect your communication with others?

  • How to develop flexibility between the styles to build more effective relationships with all styles
Dealing with Conflict

  • How to deal successfully with negative behaviour

  • Understanding the need for conflict and how to use it to your advantage

  • Handling personal attacks professionally and dealing with sensitive issues confidently
Personal Development

  • Making positive changes in your interpersonal style to fit your personal strategy

  • Developing your skills when giving and receiving feedback

  • Practising active listening skills and effective questioning techniques
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On Hemsley Fraser

Provider description
Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve through our innovative and robust learning solutions.

With a strong UK, European and North American presence and a global network of over 400 professionals, we bring a comprehensive range of people and organisational development capabilities to clients.

In an increasingly competitive environment where your people are often the key differentiator, you need to think beyond the norm and continually raise the level of talent and skills in the organisation. Hemsley Fraser provides learning and development solutions that help clients to become higher-performing organisations.

We develop learning solutions which:

* Help Airbus to build planes more efficiently at the forefront of technological innovation and the customer experience.
* Enable Norwich Union Life to deliver higher levels of customer satisfaction.
* Ensure that MBDA has an organisation wide learning programme, delivered with measurable effectiveness and efficiency and which directly supports its strategy as a global player in its market.
* Creates a large scale management capability to enable Royal Bank of Scotland Group to deliver operational and customer excellence, as one of the largest banking groups in the world.
* Distinguish West Bromwich Building Society as an award winning high performer in its sector, which has been achieved through the commitment of its people.

Our ability to think beyond learning distinguishes our approach and capability to make breakthrough performance a reality.

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Words related to the courses viewed: emotional intelligence body language listening skills social skills

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