Diploma in Customer Service (Level 4)
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
← | →
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Class hours
206h
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Duration
Flexible
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Start date
Different dates available
Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. Customer Service Course Online, help your staff develop appropriate customer service skills.
The customer service skills learnt on this Customer Service Certificate, can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.
Important information
Documents
- CUSTOMER SERVICES Brochure.pdf
Facilities
Location
Start date
Start date
About this course
Customer Service Certification , has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery.
Endorsed Certificate of Achievement
At the end of the course, learner can claim an endorsed certificate by paying £95 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.
Certificate of Completion from BOLC
Certificate of Completion from BOLC (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment
Reviews
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
← | →
Course rating
Recommended
Centre rating
Malcolm Yates
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 9 years
Subjects
- Customer Service Skills
- Customer Care
- Staff
- Customer Service
- Public Relations
- Public
- Communications
- Communication Training
- Customer Manager
- Customer satisfaction
- Diploma in Customer Service (Level 4)
- Customer Manager Course
Teachers and trainers (1)
Allocated Upon Enrolment
Tutor
Course programme
Unit 1 - Introduction to Public Relations
Unit 2 - Concepts of Public Relations
Unit 3 - Management and Organisation of Public Relations
Unit 4 - Public Relations as Planned Communication
Unit 5 - Public Relations Tools & Methods
Unit 6 - Production of Public Relations Material
Unit 7 - Corporate Public Relations
Unit 8 -Media Relations
Unit 9 - Internal Communications
Unit 10 - Issues Management and Public Affairs
Unit 11 - Crisis Management and Public Relations
Unit 12 - Ethics and Professionalism in Public Relations
Additional information
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment.
Easy to study anywhere in the world.
Diploma in Customer Service (Level 4)