Diploma in ict systems support

2. Course description This qualification provides you with Level 2 information technology system support skills that could lead to further education in the field or related areas. You will also achieve the 'Cisco IT Essentials industry standard qualification', which can offer those moving into their first job roles the confidence to work effectively with information and communications technologies, and deal with tasks that are straightforward or routine. The programme will cover main modules in: Customer Support Provision; Maintaining Equipment and Systems; Installing and Configuring Information and Communications Technology Equipment and Operating Systems; Installing, Configuring and Maintaining Software; and Cisco Information Technology Essentials. As a student on this course, you will also develop your English and mathematics capabilities. Students learn through a mix of online learning, workshops, assignments and entrepreneurial activities. If you have not already gained a C grade for GCSE English and GCSE Mathematics, working towards this will form part of your programme of study.