Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
Quality management is an integral component of many businesses and organizations, both small and large. Of all quality management system regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide.
ALISON's free online diploma course will introduce you quality management standards such as ISO 9000 and its specifications and costs. Topics such as ""Cost of Quality"" and what tools are used in ""Total Quality Management"" (TQM) are covered in more detail. The ""Cost of Quality"" is a term that's widely used and widely misunderstood. It isn't about the cost of creating a quality product or service, rather it's the cost of not creating a quality product or service. Popular TQM tools include Checklists, Fishbone Diagrams, Histogram Charts, ""Plan-Do-Check-Act"" (PDCA) Cycle and Pareto Diagrams. Any business with high service quality will meet customer needs while remaining economically competitive.
In this free online course you will learn what service quality means and how it can be applied within service industries. You will learn more about the practices and procedures that can be used to improve customer satisfaction.
This free Diploma course will be of great interest to all quality management professionals who would like to learn more about the application of quality management within an organization, and to all learners who are interested in developing a career in the area of quality management.
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Subjects
- Management1
1 students say they acquired this skill
- IT Management
- IT
- Quality
- Quality management
11 students say they acquired this skill
- Quality Training
11 students say they acquired this skill
Course programme
Module Title Module 1: Introduction to Quality Management Module 2: Diploma in Quality Management - First Assessment Module 3: Understanding Cost of Quality and TQM Tools Module 4: Diploma in Quality Management - Second Assessment Module 5: Introduction to Quality Standards Module 6: Diploma in Quality Management - Third Assessment Module 7: Service Quality for Service Industries Module 8: Diploma in Quality Management - Fourth Assessment Module 9: Diploma in Quality Management - Final AssessmentStudy for Free at Your Own Pace! Start This Course
ALISON’s Diploma Courses category includes diploma-level courses in a variety of professional subjects, such as project management, business management and entrepreneurship, HR, web design, psychology, customer service, programming, social media marketing, children’s studies, nursing and patient care, social work, IT management, statistics, mental health, Six Sigma, teaching skills for educators, carpentry, supply chain management, international tourism, and PE. These diploma-level courses will give the learner a comprehensive understanding of the subject. Upon successful graduation, the student will have gained valuable skills and training that will greatly enhance employability and career prospects. The category also includes an innovative work-force re-entry skills advanced diploma that will be of interest to anyone re-entering the workforce after an extended absence.
Diploma in Quality Management
Free
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