The Discipline and Grievance Process
Short course
In Belfast City
Description
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Type
Short course
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Level
Beginner
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Location
Belfast city (Northern Ireland)
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Duration
1 Day
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Start date
Different dates available
Ensuring fairness and following proper procedures within a disciplinary or a grievance situation is of paramount importance. The consequences of this can be fatal and costly to any organisation. At times you will have to deal with difficult issues in the correct manner and follow the right procedure in order to comply with the law. This course will equip delegates with the skills and techniques required to effectively manage discipline or grievance issues in the workplace.
Important information
Documents
- The Discipline and Grievance Process.pdf
Facilities
Location
Start date
Start date
About this course
This course is ideal for Managers and Supervisors who are responsible for managing grievance and discipline in the workplace.
Reviews
Subjects
- Discipline and Grievance
- Legal Responsibilities
- Organisational policy
- Grievance procedure
- Disciplinary procedure
- ACAS
- Code of Practice
- Industrial Tribunal
- Investigate disciplinary situations
- Employees statutory rights
- Disciplinary interview
Teachers and trainers (1)
Unconfirmed Unconfirmed
Unconfirmed
Doctrina's Training & Consultancy Ltd scope of trainers all have extensive knowledge and experience of delivering Customer Care training to the private and public sector as well as the voluntary sector.
Course programme
By the end of this course participants will have learnt:
- The importance of an organisational policy, procedure and the legal responsibilities
- How to recognise the differences in a grievance procedure and a disciplinary procedure
- The role of ACAS and the Code of Practice
- The role of the Industrial Tribunal
- How to investigate disciplinary situations
- Understand the employees statutory rights
- Know how to conduct a disciplinary interview and how to handle emotions and sensitive issues
- Understand and implement procedures in relation to discipline and grievance
- Recognise the importance of note-taking and record keeping
Additional information
The Discipline and Grievance Process